Remote or Office Call Center Agent

At NextGenPros Inc, we specialize in providing IT consulting solutions that help businesses thrive in a fast-paced digital world. NextGenPros Inc helps businesses grow in today’s fast-paced digital world by scaling up workforce size, innovation with technology, and securing data; offering full-service options to encourage growth, streamline processes, and improve operational efficiency.

We are seeking a dedicated and reliable Call Center Agent to join our Administrative team. This position is flexible, offering the choice of working remotely or from our office location. As an Hourly, Full-Time Call Center Agent, you will play a key role in delivering top-notch customer service by efficiently handling client inquiries and resolving issues in a professional and timely manner. This opportunity is perfect for individuals who excel in communication and are passionate about helping others through clear and effective interaction, all in the English language.

What You'll Do

• Handle a high volume of incoming calls, ensuring a positive and professional customer experience.
• Respond promptly to client inquiries and provide accurate, satisfactory answers to queries.
• Escalate calls or issues to the appropriate department when necessary for resolution.
• Maintain records of customer interactions, process accounts, and file documents efficiently.
• Meet or exceed performance metrics, such as response time, customer satisfaction scores, and quality standards.
• Follow up with customers on complaints or unresolved issues to ensure complete resolution and satisfaction.
• Collaborate with team members and management to continuously improve customer service processes.
  
  

Qualifications

• Proficiency in speaking, reading, and writing in English with excellent communication skills.
• Previous experience in a call center, customer service, or related administrative role is preferred.
• Strong active listening skills and the ability to empathize with customers' needs.
• Comfortable using computer systems, call center software, and digital tools to manage workflows.
• Ability to work independently and stay organized in a fast-paced environment.
• Flexibility to adapt to schedule requirements, which may include weekends or holidays.
• A high school diploma or equivalent is required; additional certifications in customer service are a plus.
  
  

The Pay Range For This Role Is

28 - 32 USD per hour(Remote (Raleigh, North Carolina, US))