Remote Desktop Support Specialist

Job Overview

We are seeking a dedicated Desktop Support Specialist to join our esteemed IT team in a fully remote capacity. This role is pivotal in maintaining and enhancing our organization’s IT infrastructure, ensuring that all technical support needs are met with exceptional service.

Key Responsibilities

• Install, configure, and maintain desktop hardware, software, and Microsoft Windows operating systems.
• Set up and configure new workstations, applications, upgrades, and patches.
• Diagnose and resolve hardware, software, and networking issues for desktops, laptops, printers, and other peripherals.
• Collaborate with IT Service Desk and Engineering teams to identify issues, integrate new technologies, and optimize efficiency.
• Respond to helpdesk tickets promptly, offering on-site or remote support to end users.
• Document issues, resolutions, and processes diligently within the helpdesk system.
• Provide technical assistance, guidance, and training to IT staff as needed.
• Plan, test, and implement system and software upgrades effectively.
• Engage in disaster recovery testing, documenting outcomes and recommendations.
• Address audit findings to ensure compliance with industry standards and regulations.
• Serve as a critical member of the Incident Management Team, prioritizing tasks during incidents.
• Participate in a rotational 24⁄7 on-call support schedule.
• Attend training sessions to enhance expertise in IT systems, regulatory compliance, and best practices.
  
  

Required Skills

• 3-5 years of experience with Microsoft Windows 10⁄11, imaging, deployment, and patching processes.
• Proficiency in Active Directory, Azure, Microsoft 365, GPO, DNS/DHCP.
• Familiarity with ITIL practices, including Change Management and Problem Management.
• Understanding of networking principles and remote support tools.
• Strong troubleshooting abilities, organizational skills, and customer service acumen.
• Excellent verbal and written communication skills.
• A valid driver’s license and reliable transportation for occasional travel.
  
  

Qualifications

• Associate's degree in Computer Science or a related field, or an additional 1-3 years of relevant experience.
• Relevant certifications (e.g., CompTIA, Microsoft) are preferred.
  
  

Career Growth Opportunities

We are committed to fostering career development and offer various avenues for professional advancement, including tuition reimbursement and training sessions tailored to enhance your knowledge in IT systems and compliance practices.

Company Culture And Values

Our organization prides itself on cultivating a collaborative and innovative work environment where teamwork and continuous improvement are at the forefront. We support our employees in their professional journeys and value the diverse perspectives that contribute to our success.

Compensation And Benefits

We provide a competitive salary and a comprehensive benefits package that includes:

• Medical, dental, and vision coverage commencing on day one.
• Company-paid short-term and long-term disability insurance.
• Group term life insurance.
• A 401(k) retirement plan with an attractive company match.
• Paid time off, including vacation, personal days, holidays, volunteer days, and an extra day off during your birthday month.
• Tuition reimbursement and opportunities for professional training.
• Engaging team-building activities and company events.
  
  

Employment Type: Full-Time