Regional Operations Manager

Job Description

The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible for building strong client partnerships and driving operational excellence to ensure those sites within the region are meeting or exceeding client expectations.

This position will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer-focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Essential Functions

• Serve as functional expert in a defined region for critical and non-critical infrastructure equipment, systems, and personnel within Manufacturing and distribution centers. Including current accounts and future growth opportunities
• Ability to collaborate with cross functional teams
• Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
• Be responsible for the delivery and execution of all contracted janitorial services within the region
• Build long-term sustainable partnerships with the client at each location
• Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
• Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
• Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
• Review financial performance regularly to forecast spend and course correct when necessary
• Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
• Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
• Prepare and develop financial and operational reports weekly and monthly
• Work closely with project managers to develop their operational knowledge and management capabilities
• Make sure all onsite employees have clear job assignments, roles and responsibilities
• Develop site specific performance standards and ensure portfolio wide standards are being met
• Proactively create consistent and effective operational processes and see them through to implementation
• Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
• Drive and promote a strong safety culture; reinforce ABM and client safety programs
• Ensure each site is conducting formal quality checks and inspections according to plan
• Continuously monitor the overall performance of each site and make appropriate changes to improve performance
• Up-sell additional services and tag jobs above and beyond contractual agreements
• Partner with local and national 3 rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
• Understand and comply with ABM policies and procedures
• Job duties may be modified at any time
  
  
  

Minimum Requirements

• Bachelor’s degree preferred or equivalent career/military experience
• Minimum of 5-7 years of management experience
• Minimum of 5-7 years in facility services or building management (multi-site locations preferred)
• Experience in warehouse, distribution center or manufacturing environments is a plus
• Experience maintaining and/or overseeing critical facility infrastructure equipment.
• Able to travel by car weekly to sites within region
• Extended travel outside of region (15-20%)
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office
• Must have working knowledge of OSHA safety standards and regulations
• Must maintain a valid State issued driver’s license
  
  
  

#500

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes.

For more information, visit www.ABM.com

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes.

For more information, visit www.ABM.com