Regional Director

Description

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

REGIONAL DIRECTOR

Job Description

New Season

Reports to: Senior Vice President

Job Code: TC08

Department: Corporate

FLSA: Exempt

Direct Reports: 1-10

Job Summary

Provides management, leadership, and guidance to Program Directors and clinic personnel in the assigned region in order to ensure clinic growth and the overall well-being and safety of patients. Works with Program Directors, Program Medical Directors, clinic personnel and corporate personnel to ensure that high quality treatment is being provided consistently at each clinic.

Essential Functions

• Ensure compliance with all local, state, federal and company rules, regulations and policies. This includes compliance with 42 CFR Part 2 and 45 CFR Parts 160 & 164.
• Accomplish budgeted census goals set for clinics and the assigned region.
• Inform Senior Vice President and Corporate Compliance Officer of any significant treatment or regulatory events which may occur in their respective area and make prudent recommendations when warranted.
• Provide leadership and guidance to Program Directors to ensure that they provide high quality treatment at each clinic.
• Routinely review various data sets in order to understand the trends at each clinic and adjust accordingly in order to continue to provide high quality treatment and grow. Data sets include patient census, admissions and discharges, average dose data, etc.
• Routinely review salary and wage data to understand staffing trends and adjust schedules and staffing levels as needed.
• Ensure that each clinic in the region maintains appropriate qualified staffing patterns according to local, state, federal and company policies.
• Actively recruit Program Directors and assist Program Directors in the recruiting of Medical Directors and Pharmacists for the region.
• Provide bi-annual quality assurance reviews of all clinics within their region on a calendar year basis and send written reports to the Senior Vice President and Corporate Compliance Officer detailing any findings and corrective action plans as needed.
• Ensure that all clinics in the region achieve and maintain three-year accreditation status through recognized accrediting bodies.
• Travel on immediate notice or planned trips as assigned by the Senior Vice President or CEO.
• Assist Business Development as needed in opening or relocating clinics within their region.
• Ensure that all clinics within their region operate within operating budgets including payroll, supplies and overtime.
• Perform routine quarterly audits of each clinic's physical plant to minimize risk and ensure the proper environment for high quality treatment. Act as liaison to coordinate facility improvements as needed.
• Make timely recommendations to address any regulatory concerns or significant issues that occur within the clinics within their region.
• Maintains a positive working relationship with local, state, and federal authorities as necessary.
• Works with the Program Director to ensure appropriate staffing levels of qualified personnel are maintained in accordance with local, state and federal regulations and company policies.
• Ensures, through each Program Director, that all counselors, nurses, pharmacists and physicians are appropriately licensed or certified to practice in their respective states.
• Provide reports as requested and required.
• Works with the Program Director to ensure that all patients and clinic personnel have completed all intake, admission, discharge, and aftercare paperwork.
• In conjunction with the Program Director and Regional Clinical Director, ensures proper training and development for all clinic staff and contract labor.
• Identifies any clinic needs within their region and works to address those needs.
• Routinely audits each clinic's Form 222's to ensure that they are completed properly.
• Reviews Weekly Pharmacy reporting.
• Reports abuse, maltreatment and patient grievances to Corporate Compliance Officer and/or CEO.
• Actively participates in community relations activities in conjunction with each Program Director in accordance with company policy. Routinely meets with law enforcement, community leaders, healthcare organizations, etc. regarding the treatment options and services offered by each clinic.
• Ensures that all clinic personnel within their region have a clear understanding of company policy and procedures.
• Acts always in the best interest of the company; honors, supports, and protects the proprietary rights of the company. Maintains confidentiality and safeguards the operations of the business.
• Reviews and approves all office and medical supplies for their prospective clinics.
• Reviews account receivables, ensuring clinics are following policy.
• Monitors and addresses clinic level key performance indicators.
• Other duties as assigned.
  
  

Supervisory Responsibilities

(This position will supervise exempt staff in support roles performing duties described in "Essential Functions".)

This position will supervise all Program Directors in the assigned Region.

Essential Qualifications

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification: Bachelor's degree required. Master's degree preferred. Preferred areas of study include business, marketing, finance, human resources, healthcare administration or related fields.

Required Knowledge: Knowledge of mental health and/or substance abuse, Federal Confidentiality Law, HIPAA & ethics. Must have strong computer and analytical skills. Must be proficient in Microsoft products such as Excel, Word and Outlook in addition to Google products such as Google Sheets, Slides and Docs as well as GMail.

Experience Required: Leadership skills and supervisory experience including the ability to develop team performance. Relationship building knowledge to utilize in identifying and pursuing contacts in local and state agencies. Multi-unit healthcare experience preferred. Minimum of two (2) years' experience in the supervision of a program, preferably in substance abuse treatment. Multi-unit healthcare experience preferred.

Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, prioritize workload. Able to work collaboratively with internal staff and external agencies. Must be detailed oriented; able to work independently in an ever changing environment.