Quality Specialist

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Position Summary

This position coordinates and provides general corporate quality information to a wide variety of enterprise stakeholders. Highly polished communication skills and decision making with extensive contact with customers, suppliers and the commercial team are critical to this position. Both written and verbal communication skills are required. Examples of work performed are: Plan and execute test schedules, (internal and external) and coordinate issue and distribute reports for wet shave private label testing and consumer returns using standard formats, coordinate lab and metrology testing at the site or at subcontractors, maintain customer and corporate data for specifications. Interface and coordinate with care teams and customers for these and similar activities. This position works with all levels of internal colleagues, external customers (retailers) and supplier personnel globally and practices careful need consideration and communication skills.

This position will have a hybrid schedule 2-3 days per week at our Milford, CT manufacturing plant.

Essential Functions

• Corporate coordination duties.
• Execute and plan wet shave private label tests (internal and external) schedules.
• Coordinate and distribute reports and issue reports on a standard format.
• Manage internal and external wet shave private label tests and panel inventory.
• Review wet shave private label tests questionnaires, enter data and report results. Manage sample kits, retains and inspection records for each test, in accordance with standard work.
• Assist with consumer affairs by assisting with preparation of correspondence under supervision of manager.
• Coordinate analysis of returned products as needed within EPC, contact local sites if needed and pursue and coordinate response and analysis.
• Maintain all related Consumer/Customer complaint documentation with the assistance of the Consumer Affairs Administrator.
• Complete Standard work for key processes such as Consumer/Customer complaint processing, test processing and specification management protocols.
• Maintain applicable global quality website and technical specifications.
• Coordinate specification updates with global quality team, customers, engineering and marketing/ sales as needed.
• Assist with reporting and data handling and manipulation as needed.
• Special assignments
• Customer Interface duties
• Extensive interface with customer representatives to provide information, assist with inquiries and establish appropriate information path. Requires sound business decision making ability to ensure customer needs are met while protecting company intellectual assets and reputation.
• Maintain customer information database requirements in accordance with internal technical specifications.
• Become point person to be trained at customer sites as systems are reviewed and revised.
• Issue and maintain standard work for all aspects of position and assist with developing standard work for various activities.
  
  

Education And Experience

• Demonstrated professional and polished communications skills required in both written and oral formats.
• Minimum educational level required is associates degree.
• 2 years in a technical, QA or customer service environment with strong decision making interpersonal and communications skills.
• Knowledge and competency in MS Office (Word/ Excel/PowerPoint/Access) required.
• Technical associate’s degree desirable, BA/BS or working towards degree highly desirable.
• Excellent organizational skills.
• Excellent interpersonal skills required.
• Excellent written and verbal communication skills required.
• Teamwork/collaborative style required.
  
  

The salary range for this position is $48,000 - $72,000. Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.