Quality Improvement Analyst

The Quality Improvement Analyst (QIA) will work closely with SRU Management, in addition to internal departments, to provide daily oversight for transactions processed within the SRU and work towards consistent improvement of the team(s) quality standards. The QIA will work with partnered Associates/Specialists to ensure understanding of department and firm policies and procedures, work closely with SRU Management and Associates/Specialists to resolve issues encountered during transaction processing and daily oversight reviews, and act as a point of contact for Risk and Training teams within the SRU. Additionally, QIAs will own projects that impact the SRU, working with partners both within and external the SRU.

Responsibilities Include

• Reviewing oversight reports with a focus on quality, consistency, and compliance with firm and department policies and procedures.
• Providing constructive feedback to Associates/Specialists on identified process errors and considering Associate feedback upon challenges of process errors.
• Conduct performance meetings with Team Managers and Training Manager(s) to develop tailored quality improvement plans for individual Associates/Specialists and provide direct coaching as needed
• Participate in calibration meetings to ensure consistent error identification across QIA team
• Join and participate in team meetings to help promote consistency and culture
• Identify and provide solutions for opportunities to improve efficiencies and processes within the SRU, as well as identify areas that may require additional quality sampling
• Ability to handle a high volume of requests in a fast-paced environment across multiple time zones
• Project management with a focus on process improvement, efficiencies, and policy consistency
• Ability to stay current on SEC/FINRA, compliance, firm guidelines, and department policies and procedures with an ability to apply knowledge to ensure risk mitigation
• Some travel possible (up to twice per year)
• Other duties as assigned
  
  

Qualifications

• Strong leadership capabilities. Previous management/supervisory experience is a plus
• Experience with Microsoft Office programs, especially Microsoft Excel and Outlook
• Strong organizational skills, attention to detail, and critical thinking skills
• Highly effective written and verbal communication skills
• Ability to research and resolve escalated inquiries
• Self-motivated and able to work in a fast-paced environment
  
  

Experience

• 2+ years of industry experience
• Risk or compliance experience a plus
  
  

Education

• Bachelor’s degree or equivalent work experience
  
  

Licenses And Registrations

• Series 7 required, Series 66 (or 65 and 63), 9, 10 optional
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).