Quality Control Assistant

Join SC State Credit Union as a Quality Control Assistant and take a pivotal role in ensuring excellence in our services. This position offers the unique opportunity to directly impact the customer experience by maintaining high standards of quality and compliance. You will collaborate with a dynamic team that prioritizes smart solutions and customer-centric approaches, allowing you to enhance your skills and grow in your career. Being part of a credit union that values precision and performance means you will contribute to a culture of excellence and high achievement. Your insights will matter, and your efforts will help shape our service offerings.

If you are passionate about quality assurance and eager to make a difference, this is the perfect role for you. Apply now to be a vital part of our mission to provide outstanding financial solutions to our community.

Your day as a Quality Control Assistant

As a Quality Control Assistant at SC State Credit Union, your daily responsibilities will include conducting routine quality assessments of member transactions and service interactions. You will meticulously review documentation to ensure adherence to compliance standards, while also identifying opportunities for process improvements. Preparing detailed reports on quality metrics and trends will be part of your routine to inform management of potential areas for enhancement. Collaborating with team members, you will provide support and training on best practices related to quality assurance.

Additionally, you will assist in developing and implementing quality control procedures that align with our commitment to excellence. Your role will also entail communicating findings and recommendations clearly, contributing to a customer-centric culture focused on continuous improvement. Attention to detail and a proactive approach will be crucial for your success in ensuring consistent, high-quality service for our members.

Are you a good fit for this Quality Control Assistant job?

To thrive as a Quality Control Assistant at SC State Credit Union, several key skills are essential. First, strong analytical abilities will enable you to assess quality metrics and identify patterns that may impact customer satisfaction. Effective communication skills are crucial, as you will be required to articulate findings and collaborate with team members to implement improvements. Attention to detail is fundamental, ensuring that every aspect of quality assurance meets our high standards. Moreover, critical thinking skills will empower you to propose innovative solutions and enhance existing processes.

Skills with Microsoft Office programs and the ability to learn CView are integral to this position. Applicants will be required to take an on-site computer skills assessment.

A customer-focused mindset is vital, as your work directly contributes to an exceptional member experience. Finally, adaptability and a willingness to learn will help you navigate our dynamic environment, allowing you to grow and excel in your role. Your commitment to excellence and professionalism will be key in supporting the credit union's mission.

Join our team today!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.