Quality Assurance Manager

POSITION PURPOSE:

The Quality Assurance Manager’s primary responsibility is the development and implementation of all Quality initiatives for the Madera plant. Acting as the voice of the customer, s/he is responsible for communicating quality performance and customer feedback throughout the location. In an effort to remove repeat issues, this role will direct the problem-solving process for all system deficiencies, defective material, equipment/process capability gaps and ensure effectiveness of actions taken.

This position will manage the quality and field service teams at the manufacturing facility in alignment with BAC goals and initiatives and will be a fully functional and active contributor on the site leadership team. The QA Manager will work closely with the Operations teams to drive a culture of Quality in the organization. Additionally, the QA Manager will help drive improvements with suppliers, product engineering, new product/process development and manufacturing engineering to improve product reliability. This person uses a data-based approach to ensure the highest quality product is passed along to the customer.

PRINCIPAL ACCOUNTABILITIES:

• Create a strategy for improvement and drive implementation of effective Corrective Action for top quality issues and communicate key metrics, progress, and status to location
• Collaborate with regional and global BAC locations to develop, implement, or update systems and methods to ensure manufacturing process capability
• Measure and drive improvements to:
  • Warranty Incident Rate / Cost of Poor Quality
  • In-process and final inspection effectiveness
  • Production Test effectiveness
  • Creation and close-out of Non-Conformance and CAPA Reports
• Develop, implement, and update inspection & test procedures, control plans, product & process audits, as well as fixture qualification/calibration as required
• Develop QA team members in line with organization and group vision and strategy
• Inspect, test, or audit any process, product, policy, procedure, project, or program as well as communicate findings to ensure conformance to requirements and drive timely corrective action
• Manage traceability and compliance to ASME B&PV process criteria
• Manage external Quality certifications and compliance for the location as well as internal auditing programs
• Creation and support of BAC procedures as they relate to Quality Assurance and overall Management Systems
• Prepare reports as necessary or requested to show performance to plans
• Perform miscellaneous duties and projects as assigned and required
• Budget management over assigned labor and overhead accounts
• Participate in programs essential to BAC culture, e.g., behavior-based safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards
• Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures

KNOWLEDGE & SKILLS:

• Bachelor’s Degree in Engineering or other technical degree with significant coursework in engineering and quality principles
• 12-15 years of direct industry related experience, with 10+ years of demonstrated leadership experience is required, with hands on field service, quality, or warranty management preferred.
• Process oriented, solid problem-solving skills. Advanced training or experience in statistical tools and analysis and strategic metrics, demonstrated results from using Reliability Management, Root Cause Analysis, Lean/Six Sigma, or TQM tools
• Strong customer service focus and collaborative style. Able to engage and align the organization in critical issues resolution and provide required support
• Demonstrated ability to achieve substantial results without day-to-day direction.
• Strong written/communication skills with clear presentation of ideas to all levels of BAC and customer organizations.

NATURE & SCOPE:

The QA Manager will report to the Director, Quality & Engineering Americas, with a dotted line to the local Plant Manager. The position will have interactions with all levels of the organization and customers.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 50% of the time. Working conditions include those of a normal construction environment, as well as standard hazards associated with installed HVAC equipment and rotating equipment. This position requires occasional lifting of up to 30 lbs, and travel of up to 10% both domestically and internationally.

BAC Hiring Compensation Range $92,300 to $158,300.

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more.

Please see additional details on the BAC website at www.Baltimoreaircoil.com. BAC Employees are eligible to participate in an annual bonus incentive program. BAC provides additional earnings in the form of overtime as applicable under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.