Provider Relations Manager

Position: Provider Relations Manager Location: Metairie, LA Job Id: 6171 # of Openings: 1

Company Summary

The American Equity Underwriters, Inc. (AEU) (An Amwins company) is the program administrator of the American Longshore Mutual Association, Ltd. (ALMA), a group self-insurance fund authorized by the U.S. Department of Labor to provide USL&H coverage for the liabilities of its members under the United States Longshore & Harbor Workers’ Compensation Act.

With decades of experience in the maritime industry and a strong commitment to our members, AEU is the leading specialist in USL&H. We’ve helped make safety a priority for waterfront employers for 28 years — and we’re determined to help our members continually reduce risks for the benefit of their employees and our industry as a whole.

Position Summary

The Provider Relations Manager is responsible for leading and managing provider engagement initiatives across assigned facilities and clinics. This role requires a strategic professional with strong leadership capabilities, excellent communication skills, and the ability to build and sustain long-term provider relations. The Provider Relations Manager will oversee and develop provider relations specialists, ensure compliance with provider agreements, and foster an environment of continuous improvement in provider engagement programs. The primary objective of this role is to ensure clear communication of the provider programs, deliver high quality care for our customers, and foster seamless collaboration with provider partners.

Key Responsibilities

• Serve as the primary point of contact for assigned medical groups, addressing inquiries and resolving operational issues.
• Facilitate provider onboarding, orientation, and training on systems, policies, and procedures.
• Conduct regular outreach and site visits to maintain strong relationships and ensure alignment with organizational goals.
• Monitor provider performance metrics and collaborate on improvement initiatives.
• Support contract compliance and assist with updates or amendments as needed.
• Collaborate with internal stakeholders (including managing directors, underwriting, claims) to resolve provider concerns and streamline processes.
• Responsible for ensuring the maintenance of accurate provider records and documentation within internal systems.
• Assist in the development of provider communications, newsletters, and educational materials.
• Participate in cross-functional meetings to represent provider interests and share feedback.
• Lead and mentor provider relations specialists to deliver exceptional service.
• Represent the organization with confidence in meetings, presentations, and negotiations.
• Ensure provider agreements are current, compliant, and aligned with business objectives.
• Deliver impactful training and presentations to provider groups, reinforcing best practices.
  
  

Qualifications And Skills

• 4+ years of experience in provider network management, case management, medical management, or a related healthcare field required.
• 5 - 7 years of provider relations, account management, or business development experience preferred.
• Demonstrated success in client-facing roles with strong presentation and negotiation skills.
• Proficiency in Microsoft Office and the ability to manage multiple systems effectively.
• Strong interpersonal skills with the ability to influence, persuade, and provide solutions.
• Highly organized with excellent time-management skills.
• Willingness to travel regularly to provider locations across local and national regions.
  
  

EDUCATION/LICENSING

• Bachelor’s Degree in a related field
  
  

WORKING ENVIRONMENT

• In-office position when not traveling
• Employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
• Named one of the Best Companies to Work for in Alabama for six years straight
• Collaborative, positive, and engaging company culture
• Strong tradition of corporate charitable promotion
  
  

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