Project Manager, Service

What To Expect
As Tesla rapidly expands, with upcoming production launches in Austin and Berlin Gigafactories, increased production in Shanghai and Fremont, and global market expansion, we seek individuals capable of challenging conventional thinking and fostering standardization across the field to sustain this growth.

The Service Project Manager will address pivotal challenges within our Service organization, ensuring adherence to standards by dismantling silos, collaborating with cross-functional teams, and providing crucial field feedback to support partners

This role involves translating insights from one project to the next while driving process improvements across all Service functions. Ideal candidates will ensure quality standards are met and deliver cost-efficient, scalable solutions to challenges impacting the customer experience. You will be measured on your ability to execute key service initiatives, including but not limited to production planning, shop loading, scheduling, and mobile service. This role can sit out of any Tesla Service Center in AZ or TX.

What You'll Do

Develop and implement strategies for key service initiatives in collaboration with the Territory’s Support Team

Maintain a nuanced balance between business, financial, and customer experience impacts through a expert understanding of operational metrics

Efficiently coordinate resources, offer clear direction and timelines for deliverables, and delegate tasks across the team

Execute key service initiatives including production planning, shop loading, scheduling, and mobile service 

Consolidate and provide feedback to key stakeholders and the central support team, conducting project evaluations and post-mortems, and driving process changes based on learnings

Represent the Service domain in meetings with regional leadership, offering updates on program status, highlighting potential risks, outlining proposed solutions, and suggesting mitigating steps

Regularly visit sites to review activities, implement quality and customer service standards, resolve problems, identify trends, escalate challenges, provide feedback to the Territory’s Support Team, and assist in new location openings by emphasizing key needs for successful service operations setup

What You'll Bring

Strong Tesla Sales, Service or Delivery background, experience in operations leadership preferred

Ability to prioritize multiple projects and adhere to business-critical deadlines  

Excellent written and verbal communication skills and a dedicated and ethical approach to business operations  

Ability to cultivate collaborative relationships, acting as a well-respected and trusted partner with whom others want to work

Expertise in Tesla systems and reporting tools

Ability to travel across the country as needed and availability to work evenings and weekends  

Valid driver's license required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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