Program Director - Mental Health Clinic

The Program Director – Mental Health Clinic is responsible for the day-to-day management and oversight of a specific clinic location. This position provides leadership and management to ensure quality service delivery for programs such as Outpatient, Wraparound, IFCCS, TBS, other LACDMH contracted, and special funded programs. The Program Director demonstrates a commitment to the services and values of the Agency and reports to the Chief Program Officer.

DUTIES:

• LEADERSHIP: Defines operational responsibilities and direction for assigned mental health programs and services. Actively works to maximize staff potential, ensuring they meet performance expectations while fostering a positive, success-oriented culture. Works collaboratively with other Directors and Agency Leadership to enhance mental health services and align goals with overall strategic initiatives. Advocates for additional staffing and resources when needed.
• ACCOUNTABILITY: Provides direct administrative supervision of Program Managers. Monitors Supervisors’ productivity and ensures all documentation, reports, and case records are completed thoroughly and on time.
• PROGRAM DEVELOPMENT: Assists the Chief Program Officer with implementation of new service programs aligned with the needs of the agency, community, and service population. Regularly assesses the clinic's needs and identifies service gaps. Develops creative and realistic options to address high referral volume while ensuring service integrity.
• COLLABORATION: Ensures coordination of Masada programs at the clinic, including internal referrals, transitions, and linkages to support seamless client services. Collaborates with DMH, DCFS, community partners, and other stakeholders and builds partnerships with other organizations to support expansion and improve client outreach.
• COMPLIANCE: Supports the integration of treatment services for all clients and ensures compliance with all contract requirements. Stays informed on program modifications and implements necessary changes. Oversees the development or modification of policies and procedures to ensure compliance with the contract and fidelity to the model.
• COMMUNICATION: Promotes transparent communication and problem-solving between programs, managers, directors, and executive leadership to ensure consistent procedures and messaging.
• MEETINGS: Represents the clinic in administrative contacts with county referring and regulatory agents. Attends relevant provider and QIC meetings, and community keyholder meetings.
• QUALITY IMPROVEMENT: Regularly meets with Quality Improvement/Assurance staff to implement program adjustments and corrections. Oversees internal audits to ensure quality control of reports and outcomes.
• FISCAL: Monitors fiscally related aspects of the clinic’s programs, ensuring compliance with budget and fiscal goals.
• ORIENTATION & TRAINING: Oversees and delegates interviewing, selection, and orientation of all program staff, ensuring they receive training to competently perform their duties.
• EVALUATIONS AND DISCIPLINARY ACTIONS: Evaluates staff fairly, providing constructive input for improvement. Conducts disciplinary actions with fairness and respect, focusing on employee development.
• ETHICS: Performs duties within legal and ethical standards.
• EMPLOYEE RELATIONS: Respects the value of each person, their differences, and culture. Builds on employee strengths, responds to concerns, and provides supportive consultation as needed.
• COVERAGE: Ensures on-duty, on-site crisis coverage.
• OTHER: Performs other duties as assigned by the Chief Program Officer.