Program Coordinator - Family Nurturing Center

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Program Coordinator - Family Nurturing Center- Lorain Medical Group

Mercy Health Lorain, in partnership with Lorain County Public Health and supported through funding from the Health Resources and Services Administration (HRSA), is launching the Family Nurturing Center to improve maternal and infant health outcomes across Lorain County. This innovative center will provide a comprehensive, wraparound care model for mothers, babies, and families—from prenatal care through the baby’s first birthday.

The Family Nurturing Center Program Coordinator is responsible for the oversight, development, and sustainability of this program. This includes ensuring that the program is fully operational, compliant with all requirements, and aligned with both Mercy Health policies and the community's evolving needs. The Program Coordinator will also lead billing efforts, oversee staff training, and work closely with internal teams (including IT, Finance, and Compliance) to build an EPIC infrastructure that supports long-term sustainability of the program.

Essential Job Functions :

Develop, implement, and maintain operational workflows for all program services (prenatal education, postpartum care, breastfeeding support, care coordination, community referrals).

Collaborate with IT to build and optimize EPIC infrastructure that supports seamless documentation, care coordination, and billing.

Establish and coordinate billing processes, ensuring timely and accurate claims submission and compliance with insurance guidelines.

Develop and monitor key performance indicators (KPIs) tied to maternal and infant health outcomes, financial performance, and program efficiency.

Lead training programs to ensure all team members (CNPs, navigators, CHWs, social workers, etc.) are proficient in processes, documentation, and billing requirements.

Serve as the primary point of contact with internal and external partners, including funders, health plans, public health agencies, and community-based organizations.

Analyze program data to identify trends, evaluate impact, and recommend process improvements.

Ensure adherence to grant requirements, including timely reporting and data submission.

Coordinate multiple projects simultaneously (system build, quality improvement, training development, external reporting).

Serve as a coach and mentor to Family Nurturing Center staff.

Facilitate multidisciplinary team meetings, ensuring strong communication across all areas of the program.

Ensure ongoing compliance with internal Mercy Health policies, state and federal regulations, and grant requirements.

Engage in ongoing education and training to remain current with best practices in maternal and infant health care.

Other duties as assigned to support the sustainability and success of the Family Nurturing Center.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Education Qualifications -

Required Minimum Education:

4 year/ Bachelor's Degree

Healthcare Administration, Public Health, Nursing, or related field

Preferred Education:

Graduate Degree (Masters)

Public Health, Healthcare Administration, or Business Administration

Licensing/ Certification -

Licensure/Certification Preferred:

Project Management Certification (PMP)

EPIC Certification or Super User Training

Minimum Qualifications:

Minimum of 3-5 years of program coordination experience in healthcare, maternal/child health, or community health. Experience with EPIC or similar EHR implementation and optimization.

Other Knowledge, Skills and Abilities Required:

Strong leadership, project coordination, and organizational skills. Experience with EPIC system design/optimization. Knowledge of community health, social determinants of health, and maternal/child health best practices. Ability to analyze program data and make recommendations for improvement. Cultural competency and ability to work effectively with diverse populations. Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams). Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to balance strategic thinking with operational execution.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]