Program Aide (NY HELPS)

Description

Duties Description

This position is with the Reservations & Pass Programs Bureau within the Office of Parks, Recreation and Historic Preservation (OPRHP), located in Albany, NY. The Program Aide works as part of the Bureau’s Reservations Team to provide day-to-day support to the Reservations Manager and Coordinator. The team is responsible for the program, policy, and guidance of the Agency’s statewide camping, day-use site, and marina slip operations, which consists of 68 campgrounds, 86 day-use site facilities, and seven marina slip facilities. The portfolio generates approximately 244,000 reservations and $28.2 million in revenue annually.

Duties Include But Are Not Limited To

• Perform day-to-day tasks in support of the Agency’s Facility Reservation System, utilizing Microsoft Office Suite software, Microsoft Outlook, and vendor’s reservation system software.
• Site Closures/Openings
• Inventory Updates
• Facility Information Updates
• Understand and apply camping, day-use site, and marina program guidance, policies, and technical assistance to agency staff.
• Support team during the implementation of ongoing program initiatives and/or new features or policies.
• Aid in the management of shared mailboxes as well as interact and correspond with patron inquires received via email or phone call.
• Assist team in compiling data, running reports, or drafting documents.
• Assist and serve as backup to the Reservations Team as needed.
• Attend (occasional) tabling events.
• Perform other duties and assist with special projects as required.
  
  

For Non-comeptitive Appointment

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*

Qualifications

To be considered for appointment through NY HELPS, or 55-b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:

Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

55 B/C Appointment

This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program. Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/.

For Permanent Appointment Via Eligible List Appointment Or Transfer

Candidates must be reachable on the current Civil Service eligible list or be eligible for transfer in accordance with Civil Service Law.

Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Additional Comments

Additional Comments

For the duration of the NY HELPS Program, this title maybe filled via a permanent non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Note: Non-competitive refers to not competing in an examination; the appointment will be competitive.

Operational Needs

• Working knowledge of Microsoft Office Suite, specifically in Excel, are required.
• Highly organized with the ability to handle multiple priorities simultaneously.
• Strong organizational skills and the ability to work independently while maintaining professional communication with bureau staff and the public.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Excellent analytical skills and ability to interpret information and formulate conclusions, strategies, and recommendations.
  
  

Benefits Information

Generous benefits package, worth approximately 65% of salary, including:

Paid Time Off

• CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays.
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Paid Parental Leave
  
  

Learn more about our benefits for permanent state employees, visit: https://parks.ny.gov/employment/benefits.aspx.