Practice Operations, Manager

Orlando Health Bayfront Medical Group

Situated in the heart of downtown St. Petersburg, along Florida’s Gulf Coast, Bayfront Health St. Petersburg is a comprehensive emergency, medical, and surgical acute-care facility, serving the residents of the region for more than 110 years. Bayfront Health has been part of the Orlando Health organization since October 2020.

Bayfront Health St. Petersburg is a 480-bed tertiary care center and the only Level II Adult Trauma Center in Pinellas County. With advanced technology and expertise in numerous specialties, including cardiovascular, neuroscience, obstetrics, digestive health, orthopedics, surgery, emergency and trauma, and acute rehabilitation, Bayfront Health St. Petersburg offers comprehensive, multidisciplinary care. The hospital holds DHV-GL certification as a Comprehensive Stroke Center and Joint Commission certification in hip and knee joint replacement. A 38-bed neurosciences unit has a dedicated neurology team with subspecialty expertise in stroke, epilepsy, and Parkinson’s disease. Bayfront Health has been accredited by the National Association of Epilepsy Centers (NAEC) as a Level 4 adult epilepsy center. This accreditation is reserved for centers providing the most complex forms of intensive neurodiagnostic monitoring, as well as more extensive medical, neuropsychological, and psychosocial treatment. Bayfront Health Baby Place offers full obstetrical care and, in partnership with Johns Hopkins All Children’s Hospital, is a state-certified Level III Regional Perinatal Intensive Care Center (RPICC) — one of only 13 in Florida.

Bayfront Health St. Petersburg is committed to staying at the forefront of medical research and technology and, as a teaching hospital, provides an exceptional training and learning environment with residency programs in family medicine, obstetrics and gynecology and pharmacy; a fellowship program in sports medicine; and home to the NAACLS-accredited Bayfront Health St. Petersburg School of Medical Technology.

Recognized with many patient-care quality and safety ratings over the years, recent awards include

• High-performing rankings in diabetes and stroke - U.S. News & World Report, 2023-2024
• Tampa Bay Best of the Best 2023 - Tampa Bay Times
• Best Place to Have a Baby
• Best Emergency Room
• Best Cardiology
• Get with the Guidelines Gold Plus Achievement - Stroke - American Heart Association, 2023
• Gold Plus Achievement - 10-Year Recognition
• Target Stroke Honor Roll
• Target Type 2 Diabetes Honor Roll
• Heart Failure Accreditation - American College of Cardiology
  
  
  

Position Summary

The manager of practice operations manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.

Essential Functions

• Responsible for approximately 4-15 physicians and 15-40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG.
• Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s).
• Reviews and implements OHPG policies, procedures and programs.
• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.
• Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
• Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
• Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines.
• Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
• Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
• Researches, analyzes and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
• Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures
  
  
  

Education/Training

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the

bachelor degree (in addition to the requirements listed in the experience section).

Licensure/Certification

None.

Experience

Two (2) years of health care experience, to include one year in a lead or supervisory role