Pomona Adult DMH - Client Advocate

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
  
  

Prototypes is one of the nation’s leading behavioral healthcare providers and is a “prototype” for such organizations. Prototypes Women's Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months.

The Client Advocate actively seeks ways to enhance departmental efficiency and satisfaction within the program. They deliver client care with sensitivity and impartiality, upholding professional and ethical standards while collaborating within the caregiving team. Additional duties involve supporting daily organizational operations, such as front desk rotation, client reception, scheduling, aiding in health insurance enrollment, training interns and volunteers, managing calls, and handling administrative tasks.

his is a union position.

Key Responsibilities

Intake/Front Desk:

• Actively engage in coordinating client flow.
• Schedule/reschedule appointments.
• Make follow-up calls for providers and confirm the next day's appointments.
• Greet and provide customer service to guests, clients, and vendors.
• Communicate clearly on the phone and accurately take and deliver messages.
• Coordinate dynamic schedules to suit client needs and maintain efficient client-centered care flow.
• Assist in scheduling interpretation services.
• Assist with enrolling clients into health insurance coverage.
  
  

Records Management

• Perform general administrative tasks such as filing, organizing, data entry, scanning, and billing.
• Assist in maintaining computerized appointment systems.
• Process client data entry for various electronic systems according to established guidelines.
• Complete financial and consent forms.
• Process requests for medical records.
• Manage population management for providers and clinical teams.
• Pull and disseminate reports as required.
• Conduct survey distribution and collection.
  
  

Administrative

• Manage and organize incoming and outgoing mail and faxes.
• Operate a single or multiple position telephone switchboard.
• Coordinate equipment and facility maintenance.
• Work in a team-oriented environment.
• Assist and direct callers and visitors to appropriate employees and departments.
• Provide orientation or training to temporary or new front desk staff.
• Attend and complete training in a timely manner.
• Actively participate in meetings and supervision.
• Read and respond to emails when appropriate.
• Arrange work schedule according to the program’s needs.
  
  

And perform other duties as assigned.

Qualifications

Education, Certification, or Licensure

• High school diploma or equivalent required. Higher education preferred.
• Possess current First Aid and CPR certification or ability to obtain within 30 days of hire.
  
  

Experience

• Two years’ experience working in a medical front office or behavioral health front office preferred.
• Administrative and/or customer service experience in a medical, mental health, or drug treatment facility preferred.
• Welligent and Covered California experience preferred.
  
  

We will consider for employment qualified applicants with arrest and conviction records.