Player Services Representative

Job Details

Description

Who WE are:

• Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County’s fastest-growing industry
  
  

Who WE Are Looking For

• Someone with great Customer Service. Ability to to promote positive public/employee relations. Someone that can maintain excellent communication skills with guests, vendors, and employees, with the goal of ensuring a positive guest experience.
  
  

Job Titles Similar To This Role Include

• Customer service representative
• Sales Associate
  
  

What Is Expected Of You

In this role, you'll oversee the issuance of Players Cards, actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system. You'll play a key part in executing casino promotions, staying updated on events and property information. Precise data entry will maintain the integrity of our database, while you uphold security protocols to protect the company, employees, and guests. Compliance with gaming regulations and internal policies is essential, and you may also be assigned other duties as required to support our operations

Experience YOU Will Need

• High school diploma or GED required
• Prior customer service experience necessary
• Bilingual skills are a definite plus
• Excellent verbal communication skills required
• Role involves discussing promotions with customers
• Proficiency in multitasking
• Ability to type and talk simultaneously while assisting customers
• Strong computer skills essential
  
  

Physical Requirements

• Ability to stand for 8+ hours
• Capability to lift up to 50+ lbs
• Ability to stand and walk for extended periods
• Other physical demands include:
• Sitting
• Bending
• Lifting
• Reaching
• Pulling/pushing
• Kneeling
• Squatting
• Grasping
  

Certificates, Licenses, Registrations

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
  
  

Benefits/Perks And Salary

• Medical, Dental, Vision
• 401K matching up to ____%
• Educational Tuition Reimbursement
• Ventra Program, EAP programs, etc.
  
  

Salary Range

• $17.10-$27.00
  
  

Company Statement On EOAA

• American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.