Pharmacy Member Services Supervisor

Pharmacy Member Services Supervisor Apopka, FL

AdventHealth Corporate

Apply Now

Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $21.55 - $40.08 per hour
• Job ID: 25012707
• Job Family: Pharmacy
• Shift: 1 - Day
  
  

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.

If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

Start your journey with a health care career at AdventHealth Corporate.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Time Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Schedule: Full Time

Shift : Monday – Friday, 9:45am – 6:15pm

Location: 5050 Wesley Rd Apopka, FL 32712

The Role You’ll Contribute

The Member Services Supervisor performs a wide range of supportive duties to assist the pharmacy in preparing and dispensing medication so that patients receive consistent care. This position coordinates the day-to-day activities of a team of remote, hybrid and onsite support staff and monitors member outreach, prescription volume ready for fulfillment and incoming faxes. The member services supervisor works directly with members and other organizational departments to facilitate communication to our members regarding clarifications or delays with their prescription order. This position hires, supervises and supports training for all team members of the member services department and is required to understand all pharmacy processes and positions excluding Pharmacist's duties. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered pharmacist.

The Value You’ll Bring To The Team

• Maintains confidentiality of patient, employee, medical staff, departmental and administrative information.
• Responsible for in depth understanding of pharmacy’s services and is able to articulate to staff to ensure pharmacy processes are followed and stated goals are met with increased safety and efficiency
• Supports departmental and organizational Mission through appropriate use of resources, aiding team members and management, accepting work or scheduled assignments and acts as a role model to the team to provide suggestions and creative ideas for performance improvement.
• Communicates with the manager regarding work priorities to coordinate daily workflow/task assignments and provides feedback regarding requests, projects, and assignments as appropriate.
• Collaborates with other pharmacy leaders and continually examines existing processes and communicates fresh solutions for improving overall efficiency and safety
• Monitors team’s workflow queues and adjusts resources as need to achieve daily production goals; supports team as needed by assisting in fax team and print processing duties.
• Maintains an awareness of patient profile notes and reads and follows through with all necessary actions. Plays a role in maintaining effective records, adding new relevant information to the patient’s profile to be communicated to the entire staff as necessary.
• Thoroughly understands the AdventHealth employee health prescription plan and supports the prescription benefit account team by offering support and education when communicating with members or physician’s offices any questions regarding formulary coverages, eligibility, prior authorization, or general plan guidelines.
• Supports benefit related service activities, including but not limited to, the oversight and use of appropriate operational overrides ensuring that the plan guidelines are followed appropriately.
• Maintains an awareness of plan related initiatives, quarterly prescription plan formulary coverage updates and offers support to staff and organizational team, as necessary.
• Communicates effectively with any customer or team member regarding prescription questions or follow-up. Leaves adequate and understandable notes in member’s profile for any issue that needs to be communicated to other staff members
• Serves as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensures timely resolution. Communicates with department Manager, any areas of concern for future service
• Plays an active role in the Customer Service Triage process, ensuring those that are speaking with customers have all the resources and education needed to provide accurate and helpful information to all callers.
• Monitors the main Rx Plus Pharmacy contact center wallboard, ensuring all member calls are answered in a timely manner, deploys backup as necessary; takes phone calls as appropriate. Works with organizational leaders to support and achieve abandonment rate, average speed to answer, and other performance indicators within stated goals.
• Conduct extensive interviews for new hire recruitment ensuring the right person is hired based on qualifications and skillset as they would fit best within the organization
• Conducts monthly one on ones with direct reports, reviews call quality indicators and overall performance. Works with department leaders to develop content and lead out on weekly team huddles.
• Works with department manager to answer any departmental questions and/or clarifications, adjusting workflow as necessary
• Works within mandated registered pharmacy technician scope of practice guidelines.
  
  

Qualifications

The expertise and experiences you’ll need to succeed :

Education And Experience Required

• High School Diploma GED or equivalent
• 2 pharmacy technician experience, preferably in retail or mail-order pharmacy
• Intermediate to advanced skill set in MS Office: Word, Excel, Outlook and Microsoft Teams
  
  

Education And Experience Preferred

• Previous experience in a call center environment
• Understanding and experience with a Pharmacy Benefit Management (PBM), or managed healthcare service organization (MCO)
• Leadership experience
  
  

Licensure, Certification, Or Registration Required

• PHRMTECH-R - Registered Pharmacy Technician
• National Pharmacy Technician Certification, CPhT; complete national required continuing education requirement for registration
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Pharmacy

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25012707

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

Share With

• share to facebook
• share to twitter
• share to linkedin
• share by email
  
  

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.