Permit Technician Supervisor- DOPL

Description

Permit Technician Supervisor

Applications will be accepted through 4:59 PM MST on the posting end date.

This Permit Technician Supervisor position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.

BEST RETIREMENT AVAILABLE IN THE NATION!

We have the one of theNation's best state retirement systems(PERSI) that offers alifetime benefit.

EXCELLENT BENEFITS!

• Generous vacation and sick leaveaccrual beginning as soon as you start
• 11 paid holidaysper year
• Excellent medical, dental and visioninsurance- employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
• Paid parental leave
• Multiple savings plans, optional 401K, and optional 457
• Basic life insurance for employee and family
• Wellness programs
• Ongoing training opportunities
• An opportunity forstudent loan forgiveness
• And more!
  
  

Example Of Duties

• Serves as the Permit Technician team supervisor, lead, and coordinator.
• Ensures daily work activities of the Permit Technician staff are completed in an efficient and thorough manner.
• Responds to customer inquiries and performs duties under limited supervision.
• Responsible for setting goals, delegation, providing feedback and performance reviews, motivating team members, and creating strategies to boost productivity.
• Prepares daily, weekly, and monthly reports of permits, plan reviews, and inspection activity.
• Coach, mentor, train and support Permit Technicians and Customer Support employees.
• Writes detailed procedures for permanent records and for use in training.
• Assists in the preparation of presentation content and materials through the use of graphs/spreadsheets, PowerPoint, web content and printed materials.
• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work issues and suggestions for new or improved ways of addressing such issues.
• Serves as the Divisions subject matter expert for the Electronic Plan Review (EPR) and other permitting software systems.
• Analyzes processes, applications, and user requirements to define needs for automation and make recommendations for improvements to existing systems and/or processes.
• Develops and facilitates training on use of DOPL specific software and EPR systems, including the creation of technical support documents for system users.
• Works collaboratively with DOPL IT to identify and resolve software system technical issues, maintenance, upgrades, and new installations for DOPL.
• Tracks and monitors business-related issues to ensure follow-up by team members and DOPL IT on technical issues.
• Works with DOPL IT to identify any requirements for any software interfaces between major systems and any subsidiary systems, websites, web pages and the DOPL intranet page(s).
• Works with DOPL IT to identify any requirements for any software interfaces between major systems and any subsidiary systems, websites, web pages and the DOPL intranet page(s).
• Provides technical expertise on Division software system problems, troubleshooting, and resolution within the scope of this position.
• Communicates effectively with supervisor, employees, customers, other divisions, vendors, and agencies to coordinate work activities, collaborate, exchange information, or resolve problems; leads by example and promoting teamwork.
• Provides customer support on complex and/or high-profile projects.
• Processes and issues permits, and performs other specialized support and technical assignments of moderate to advanced difficulty.
• Participate in division meetings, help identify solutions to current problems and issues.
• Perform other duties as assigned or needed.
  
  

Minimum Qualifications

• Some knowledge of management practices; program or project planning and implementation.
• Experience developing and evaluating policies and procedures.
  
  

Minimum Qualification Specialties

• Experience utilizing problem solving strategies as a responsibility of the job.
• Compiling and analyzing information and/or data and writing reports and/or correspondence in a work setting; supervising staff.
• Providing customer service.
• Leading or facilitating teams or groups; collaborating with other business units, agencies, or organizations.
• Technical writing and communication strategies.
• Advanced computer skills as identified by the appointing authority (such as Microsoft Office).
• Experience interpreting and applying laws and regulations.
• Interpreting and applying contracts.
• Explaining technical program related policies and procedures.
• Reviewing documents for accuracy, completeness and compliance.
  
  

Preferred Qualifications

• Intermediate knowledge of project management.
• Proven knowledge and experience developing procedures, training, and presentation materials.
• General knowledge of local, state, and federal regulations/laws related to building construction.
• Proven experience presenting information, both verbally and in writing, to both technically and non-technically oriented audiences; assessing training needs and evaluating courses and instructors to meet those needs.
• Extensive experience directing activities of direct reports; using computer systems, software, and databases for information entry and retrieval; drafting business correspondence.
• Professional level knowledge of MS Office.
• Currently possess the International Code Council (ICC), Permit Technician Certification or the ability to obtain this certification within the first 12 months of incumbent’s date of hire.
  
  

Supplemental Information

This position is open until filled. The hiring managers are continuously considering applications for this position. This job announcement will close if the position is filled.

The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.

To learn more about the Agency, please visit our website at: dopl.idaho.gov

EEO/ADA/Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.