Payments Activations Specialist

Activations Specialist Needed

Are you passionate about helping customers succeed while working in a fast-paced, call-driven environment? Celero Commerce is seeking an Activations Specialist to deliver exceptional remote support and training to our merchants as they onboard our payment processing solutions.

As an Activations Specialist, you'll be the friendly, knowledgeable voice that guides our clients through activation, training, troubleshooting, and issue resolution. If you thrive on problem-solving and creating a positive customer experience, we want to hear from you.

Responsibilities

• Conduct remote training sessions for merchants on POS setup, functionality, and credit card terminal processing.
• Troubleshoot connectivity and network issues related to credit card terminals and processing applications.
• Provide knowledgeable, timely responses to merchant inquiries and escalate complex issues to the appropriate teams.
• Schedule activation appointments and coordinate support resolution with merchants.
• Ensure each merchant has a smooth, successful payment experience with Celero’s services.
• Contribute to operational support efforts and assist with additional tasks as assigned.

Experience & Requirements

• Brentwood, TN; Glendale, CA; or Dallas,TX - based position
• 2+ years of experience in the Payments or Merchant Services industry, especially in a customer service capacity.
• High school diploma required.
• Bilingual skills are a plus.
• Experience in Technical Operations or Call Center environments is preferred.
• Strong troubleshooting skills and the ability to perform root cause analysis.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Reports to: Director of Operations

Start date: Immediate

Compensation: $25 hour

Employment type: Full-time; Non-Exempt

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.