Patient Services Representative - Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a full-time role, Monday – Friday from 5:00 AM - 1:30 PM out of our Plymouth Orthopedic Surgery Center.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
• Verify all patients’ insurance is accurately updated
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
• Responsible for all patient chart preparation and break down of charts
• Assists with patient pre-operative phone calls and surgery scheduling
• Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
• Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
• Any and all other duties as assigned
  
  

Education And Experience Requirements

• High School diploma/GED or equivalent
• Medical terminology knowledge preferred
• Customer Service experience
• Administrative or Medical Office experience preferred
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.
  
  

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
  
  

Essential Requirements

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job-required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours
• Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Communicate and interact respectfully and professionally.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations, if required
  
  

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.
  
  

Environmental Conditions

• Surgery center setting
  
  

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
• Due to mandatory CMS and CDC COVID-19 vaccination reporting for the ASCs, all ASC employees who are vaccinated for COVID-19 should send a copy/photo of their COVID vaccination card to [email protected]. ASC employees who are not vaccinated for COVID-19 do not need to take any action. If you have any questions, please reach out to [email protected].