Patient Services Representative

Bridgeview Eye Partners


Date: 1 day ago
City: Greenwood, IN
Salary: $13 - $15 per hour
Contract type: Full time
Job Details

Description

What We Offer:

  • Starting wage of $13- $15 per hour. Will consider previous optometry/ophthalmology or medical experience
  • 6.5 paid holidays per year
  • Approximately 10 days of PTO within first year
  • Employee Referral Program
  • Full slate of benefits to include health, dental, vision, and 401k
  • Growth and wage increase through company paid certification program

Essential Responsibilites

  • Ensures Quality of Care and Exceptional Customer Service through:
    • Patient Communication Management
      • Greet patients in a friendly, professional manner
      • Follow up on missed appointments
      • Triage patient’s needs to schedule appropriately
    • Patient Education
      • Provide patient education on the purpose and expectations of their appointment
      • Answer phone inquiries related to our products and services
    • Ensures Practice Success throughout each patient encounter through:
      • Appointment capture
        • Effective schedule management and optimization
      • Data Collection and Accuracy
        • Collecting and entering thorough demographic data, and verify its accuracy.
      • Drive and Coordinate Patient Flow
        • Monitor patient flow throughout the office, properly communicating delays
      • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
Education And/Or Experience

  • High school graduate, or equivalent
  • Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
  • Previous medical office experience and knowledge Optometry is preferred

Competencies

  • Proficient in EHR, including exceptional keyboarding skills
  • Excellent interpersonal and verbal communication skills
  • Detail oriented with strong organizational skills
  • Ability to obtain knowledge and skills on the job or through educational courses
  • A strong commitment to helping people
  • Polite, professional, and courteous
  • Ability to lead, motivate and promote a team environment
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
  • Report for scheduled work shifts in a dependable and timely fashion pursuant to MWEC attendance policy

Environment And Physical Demands

  • Physical Activity: Talking, Hearing.
  • Physical requirements: Sedentary work. Involves sitting most of the time.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Personal Development

  • Staff members are required to meet training expectations within the initial 90-day probationary period. This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
  • Obtaining certification in optometric field is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.

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