Patient Experience Specialist Hansen

JOB REQUIREMENTS: Back Patient Experience Specialist- Hansen #25-201

Green Bay, Wisconsin, United States Apply Apply for this job now! Apply

Location Hansen-006 Description Patient Experience Specialist Come work

where we specialize in you! We have nearly 2,000 reasons for you to

consider a career with Prevea Health-they\'re our employees. We\'re an

organization that values kindness, responsibility, inclusivity, wellness

and inspiration. At Prevea, we provide continuous education, training

and support so every member of the team contributes to our success.

Together we are the best place to get care and the best place to give

Care. Job Summary The Patient Experience Specialist Supports The

development and execution of Prevea\'s service excellence program

focused on patient retention and growth. Through direct collaboration

with clinical teams, front desk staff, and providers, this role advances

service standards and behaviors essential to delivering an exceptional

patient experience. The specialist monitors patient feedback data,

conducts real-time coaching and observations, and identifies

opportunities for service recovery and process improvement. Through

partnerships across Prevea, the Patient Experience Specialist promotes a

culture of service excellence through education, communication, and

continuous engagement efforts. What you will do Supports the execution

of patient experience initiatives through direct collaboration with

clinical teams, front desk staff, and providers, ensuring alignment with

organizational goals and standards. Monitors patient experience feedback

data from Qualtrics, Epic, and IRIS, identifies trends, and escalates

insights or concerns to the Patient Experience Manager. Conducts

individual coaching and observations for staff and providers, offering

real-time feedback and actionable guidance to improve patient

interactions. Assists in identifying service recovery opportunities and

implements solutions in collaboration with care teams to resolve patient

concerns quickly and effectively. Coordinates and assists in

facilitating patient experience training for new employees, as well as

ongoing education for staff and providers. Supports communication of

patient experience initiatives and best practices across departments

through meetings, huddles, and written materials. Partners with Human

Resources, Clinical Directors, and Quality on initiatives designed to

improve employee engagement and patient satisfaction. Performs other

duties as assigned, including administrative support for patient

experience programs, data tracking, and participation in quality

improvement efforts. Education Qualifications Associate\'s Degree

Healthcare Administration, Business, Communication, or a related field

Required Bachelor\'s Degree Healthcare Administration, Business,

Communication, or a\... For full info follow application link. Prevea is

an Equal Employment Opportunity/Affirmative Action employer \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/308F10ABB52C4BB5