Patient Experience Advisor & Database Coordinator

Primary Function

The Patient Experience Advisor and Database Coordinator is responsible for supporting the Director on the achievement of the goals and initiatives to improve patient engagement, experience, and satisfaction, inclusive of all diverse communities served, by the hospital.Coordinates the hospitals patient complaint and grievance processes in accordance with the Centers for Medicare and Medicaids and other regulatory agencies requirements. Coordinates the hospitals patient satisfaction survey process. Works with department managers and senior leaders to analyze patient feedback data from multiple sources to identify improvement opportunities and develop associated action plans.

Job Qualifications And Specifications

Bachelors degree in related field required, Masters degree in related field preferred. At least 1-3 years related experience required; demonstrated subject matter expert on current patient experience. Body of Knowledge; demonstrated leadership with management experience preferred.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Strong interpersonal skills to drive change, manage challenging situations, and to interact with all levels of professionals as well as patients, families, guests and the community required. Must have strong communication, teaching, facilitation, project management, and leadership skills. Public speaking, presentation skills and proficiency in Microsoft Office required.