Patient Appointment Scheduler

Resurgens Orthopaedics


Date: 14 hours ago
City: Arlington, TX
Contract type: Full time
Job Type

Full-time

Description

  • Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
  • Participates in clinic and market education, training, and meetings as need and/or required.
  • Communicate with outside physician offices when needed to clarify referral issues.
  • Communicate with clinical staff promote team awareness.
  • Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
  • Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
  • Works independently.
  • Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
  • Retain and utilize knowledge of insurance policies and procedures.
  • Performs other related duties as assigned.

Requirements

  • High School Diploma/GED or equivalent experience
  • 1+ years of Health Care related experience
  • Must be Bilingual in English and Spanish
  • Knowledge of medical terminology
  • Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
  • Effective verbal and written communication skills
  • Strong customer service skills
  • Detailed oriented with organizational and time management skills
  • Ability to perform in a highly stressful situation
  • Ability to multitask
  • Ability to establish effective working relationships with patients, physicians, and other medical support staff
  • Ability to navigate through multiple software applications

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