Patient Account Representative - Customer Service

Description 1.0 FTE - Day Shift Starting Pay - $20.17 to $25.21 (Based on Experience) At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Tuition Reimbursement Employer Paid Short-Term Disability and Long-Term Disability Adoption Assistance Plan Qualifications: Minimum of an Associates degree in a Business-related field or equivalent experience required Excellent computer skills required Medical background preferred Medical terminology experience preferred Strong understanding of business and accounting concepts Job Responsibilities: Answers incoming phone calls from patients. Answers questions regarding billing and insurance. Establishes payment arrangements while adhering to OMC guidelines. Updates demographic information. Updates insurance records and files claims as necessary. Itemizes patient accounts upon request. Documents conversations and events at the account level. Documents and forwards billing issues to Coding Team for review. Follows-up as needed. Documents patient care inputs to Patient Relations department for review. Follows-up as needed. From insurance companies Answers questions regarding CPT and ICD10 coding. Sends out claim forms as necessary. Sends additional documentation for claims as necessary from other internal and external customers. Collections Monitors Aged Trial Balance through use of Credit and Collections Module. Reviews accounts for increase in payments. Routes delinquent accounts to 1st Party TAG Routes accounts to Collection placement as necessary. Working knowledge of collections procedures and FDCPA laws. Reviews account credit balances for errors and overpayments. Issues refunds. Assists in development and implementation of procedures. Attends education and training seminars. Sends patient portal invites and new username requests as patient's request. Answers patient calls regarding patient portal. Other duties as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Olmsted Medical Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.