Patient Access Conversion Specialist

Overview

Patient Access Conversion Specialist

Locations: Joliet, Lockport, Plainfield, IL.

Full-Time, M-F 8:30am-5pm

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• Wellness program that includes complimentary subscriptions to Noom and Calm apps.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match
• Profit-sharing program
  
  

Responsibilities

• Engage with patients proactively to schedule critical appointments and ensure timely follow-up with patients.
• Identify and address barriers to care through engaging conversations with patients to better understand and resolve challenges in accessing healthcare.
• Receive inbound calls and provide seamless customer service, scheduling appointments or handling inquiries efficiently.
• Follow the approved script when discussing health risk evaluations with potential members, ensure members understand and are comfortable with the terms of the evaluation.
• Present a positive and professional face to clients, health plan members, and workforce
• Coordinate resources and logistics, such as transportation and specialist referrals, ensuring that every detail of the patient’s care journey is smooth and well-managed.
• Ensure appointment retention by sending reminders and facilitating follow-ups for continued care.
• Collaborate with clinical teams to coordinate specialist referrals, screenings, and follow-up care for patients.
• Adjust and reschedule appointments as needed, ensuring accurate and timely communication to internal teams.
• Adhere to established procedures and guidelines to ensure that all patient information is handled accurately and according to HIPAA standards, ensuring consistency and security in scheduling practices.
  
  

Qualifications

• High school diploma or GED
• 2-3 years of experience in collections call center or accounts receivable role, with a proven record of managing billing inquiries, handling overdue accounts; experience in negotiating and addressing client’s concerns and barriers to provide payment
• Previous experience in a role providing outbound calls to clients, and a proven ability to independently problem solve and offer appropriate solutions to yield results
• Prior experience in fast-paced environments where ability to influence decision-making and motivate individuals toward action were instrumental in meeting metrics
• Experience working with performance metrics (such as call resolution rates, conversion rates, and customer satisfaction scores)
• Strong communication skills and the ability to navigate challenging conversations are essential; the ideal candidate should have experience successfully turning difficult interactions into positive outcomes
  
  

The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package