Parts Manager

Job Details

Description

OVERVIEW:

The Parts Manager will be responsible for the efficient and profitable operation of the parts department. This individual will advise and make recommendations with respect to the best interest of the parts department whenever and wherever the activities of the company are involved.

Essential Duties And Responsibilities

• Responsible for the management of all parts personnel and responsible for overseeing various functions such as customer parts order processing, telephone sales, in-store merchandising, warehousing and storage systems, shipping and receiving, office functions, safety programs in material handling and vehicles, pickup and delivery functions, and office parts processes and filing.
• Provide direction, leadership and coaching necessary to achieve sales profitability goals, efficient processes, and customer satisfaction.
• Take an active part in company sales and service meetings and communicate extensively with Sales and Service Managers to ensure accurate forecasting parts needs of customer machines.
• Maintain contact with customers and constantly evaluate the degree of parts service offered.
• Monitor expenses in order to improve profitability of the department.
• Conduct regular parts meetings and training sessions to communicate company objectives and policies, to develop specialized skills and to encourage employee participation and personal growth.
• Work with HR to recruit, hire, and train employees.
• Evaluate the performance of parts personnel vs. job descriptions and review salary levels and bonus plans at least once per year with all parts personnel in a formal setting.
• Responsible for the morale and discipline of the parts personnel working within company policies, including termination, if necessary.
• Work with Marketing/Advertising in developing and promoting parts specials, and featured items.
• Maintain a clean, organized customer friendly atmosphere and display area(s) in the parts department.
• Continually study parts management practices, attend conferences/seminars conducted by manufacturers and associations, and stay current on the latest and most efficient methods of running a profitable parts department.
• Balance the business needs and goals of the company while looking out for the best interests of our customers.
• Manage administrative projects as assigned by management.
• Work across other departments as needed.
  
  

Job Requirements

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• 2-year technical degree in related field or 4-year college degree or equivalent.
• Extensive background in heavy construction equipment.
• Must have a good working knowledge of sales techniques and a good understanding of financial reporting principles.
• Solid inventory management knowledge.
• An above average computer comfort level with MS Word, Excel, Access, Power Point, and Outlook, Purchase Order systems and Distributor Operating systems such as MTA or NDS.
• Must have a good working knowledge of business financial markers and apply the resources to maintain an efficient parts department.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Maintain excellent communications skills, both oral and written.
• Must have excellent customer service skills, both internal and external customers.
• Strong interpersonal skills and excellent organizational skills.
• Attain short- and long-term objectives through good management and planning.
• Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers.
  
  

BENEFITS: (*Certain benefits are adjusted based on position)

• Health
• FSA
• HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid
  

Nature And Scope Of Job

• Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.
• Requires ability to push, lift, pull, and/or carry 10 lbs. or more.
  
  

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.