Parts Advisor

Job Type

Full time

Posted

22 Oct 2025

Location(s):

Kent

Job Description

Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services.

Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”

As a Commercial Vehicle Parts Advisor, you play a pivotal role in supporting the efficient operation of our commercial fleet by providing expert guidance and assistance in procuring, managing, and distributing vehicle parts and accessories. Your primary responsibility is to ensure that commercial vehicles are equipped with the right parts, at the right time, and at the best value to maintain optimal performance and minimise downtime.

Responsibilities

Parts Identification and Selection

• Identify the correct parts and accessories for our commercial vehicles.
• Utilise technical knowledge and parts catalogues to accurately determine the compatibility of parts with specific vehicle models and applications.
• Provide recommendations on alternative parts or aftermarket solutions when OEM parts are unavailable or cost prohibitive.
  
  

Order Processing and Inventory Management

• Receive and process parts orders, ensuring accuracy and completeness of information.
• Coordinate with suppliers and vendors to procure parts in a timely manner, negotiating pricing and terms as necessary.
• Maintain accurate inventory records, including stock levels, replenishment schedules, and part numbers, using computerised management systems.
  
  

Technical Assistance and Troubleshooting

• Offer technical guidance and support to internal stakeholders on parts installation, maintenance procedures, and troubleshooting techniques.
• Collaborate with technicians to diagnose complex parts-related issues and recommend appropriate solutions.
• Stay informed about industry trends, product developments, and best practices in commercial vehicle maintenance and parts procurement.
  
  

Qualifications

• Previous experience in automotive parts sales, preferably in a commercial or fleet-focused environment.
• Full UK Driving Licence with no more than 6 penalty points
• Strong knowledge of commercial vehicle systems, components, and parts terminology.
• Proficiency in using parts catalogue software, inventory management systems, and point-of-sale (POS) systems.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey technical information to diverse audiences.
• Customer-focused mindset, with a commitment to delivering exceptional service and exceeding customer expectations.
• Detail-oriented approach to order processing, inventory control, and record-keeping.
• Ability to work collaboratively in a fast-paced environment, multitasking and prioritising tasks to meet deadlines and achieve objectives.
  
  

Working Conditions

• Working hours 45 hours per week between 6am and 5pm Monday to Friday
• Work environment may include a combination of indoor office settings and workshop
• Will require lifting and carrying of parts and equipment
  
  

Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Job Type: Full-time

Benefits

• Company pension
• Free parking
• On-site parking
• Referral programme
  
  

Experience

• Vehicle Parts Advisor: 2 years (preferred)
  
  

Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.