Overnight Outdoor Guest Service - Temecula KOA at Vail Lake Resort

The Temecula/Vail Lake KOA is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

WORKING HOURS

• Full time - 32-40 hours/week
• Thursday - Monday
• 9:30pm-6am
• Reports to the Guest Service Department Manager
• $18/hour and up depending on experience

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy

• Help to ensure the safety of guest and campground property with attentive observation and action

• Coordinate with Office staff for late guest arrivals

• Coordinate with office staff for problem resolution when available

• Learn and operate Campground Management system

• Communicate with all staff and management using Microsoft Teams

• Enforce campground policies and implement solutions consistent with goals of park

• Proactive guest management to ensure positive environment for all guests

• Welcome after hours guests and complete check in process

• Light custodial work to maintain high standard of cleanliness in all facilities

• Light Pool Maintenance

• Help facilitate the day use pass for mountain bike guests

Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake Resort.

• Good customer service and communications skills

• Able to work with others and work independently

• Licensed Driver-able to operate light vehicles safely on and off property

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 50 lbs.

• Ability to thrive in a fast-paced environment

• General knowledge of maintenance and use of common repair tools

PM21