Order Managment Specialist (Goodyear, AZ)

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

Your tasks

Summary:

The Order Management Specialist is responsible for driving processes the smooth running of sales order

transactional processes, efficiency and coordination of order handling and support of Sales Development

Specialist functions with regards to complaints and returns handling.

Works effectively with company personnel, customers and others by sharing ideas in a

constructive and positive manner; listening to and objectively considering ideas and suggestions

from others; keeping commitments; keeping others informed of work progress, timetables and

issues; addressing problems and issues constructively to find mutually acceptable and practical

business solutions; addressing others by name, title or other respectful identifier, and respecting

the diversity of our work force in actions, works and deeds.

Order entry:

• Process all common activities concerning order administration (entry and logistics to run
  
  

efficiently (for EDI and non-EDI orders)

• Check open orders, and availability of articles, ensure customer notes are taken into
  
  

consideration, monitor delivery time, and send delivery confirmation to the customer.

 Order processing:

• Advising customers/suppliers/transport companies about current orders, product shortage,
  
  

expected delivery dates, price changes, and possible deviations and solutions via

Email/telephone.

• Monitor backorder releases: check availability, optionally merge orders, set delivery dates,
  
  

confirm/release (in SAP). Ensures timely release of orders and fulfillment of preestablished standards and policies to achieve customer satisfaction.

• Monitors and resolves order issues and processing errors.
• Preparing reports related to customer inquiries, sales trends, customer complaints,
  
  

delivery/service problems, reasons for product returns, etc.

 Complaints:

• Administrate and coordinate complaint handling (logistics and commercial), monitor
  
  

status, and inform customers regularly.

 Returns:

• Administrate individual return of goods (entering in SAP, contact with customer) and
  
  

analyze periodically the returns and adjust the payment date.

 All other duties as assigned.

Your profile

• Associate degree in business management or related field (preferred).
• Three to five years industry experience within customer service and/or operations (preferred).
• Decent SCM/back-office experience preferably in a technical industry.
• Knowledge of ERP system (SAP).
• Excellent knowledge of Excel, Word, and Outlook.
• Knowledge of CRM (Microsoft Dynamics) (preferred)
  
  

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Janet Gonzalez

HR Manager

[email protected]

9271 Jeronimo Road

92618 Irvine

United States

Your work route

United States, Goodyear, AZ

Who We Are

GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.