Operations Manager- Zoo Knoxville

Job Details

Description

About Photogenic and Cherry Hill Programs

Since 2001, the core of Photogenic has been creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.

As Operations Manager, you will create the magic by overseeing daily operations for our photo operations at the Zoo Knoxville and implement strategies to drive profitability and efficiency at each venue. The ideal candidate will also lead, develop and motivate the local team to achieve personal, professional and company goals.

Our Operations Manager Will Also

• Promote a positive, collaborative environment and maintain our core values and policies
• Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
• Determine staffing requirements and assist with hiring, onboarding, and training as needed
• Ensure daily operations are maintained as scheduled
• Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
• Coordinate field personnel, equipment, and mange inventory of supplies
• Coach and develop team members to drive revenue, reduce cost and provide world class guest service
• Analyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operation
• Communicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s)
• Establish and maintain positive and successful vendor relations with staff at all locations
• Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
• Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
• All other duties as assigned
  
  

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Ability to process sales transactions and comfortable with cash handling
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Comfortable working in an outdoor environment in natural weather conditions
  
  

Knowledge, Experience & Skill

• Direct industry experience highly desired
• Previous supervisory/management experience required
• Demonstrate excellent interpersonal and communication skills
• Strong people management skills and a passion for developing talent
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
  
  

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Comprehensive benefits package including medical, dental and vision benefits
• Wellness and mental health programs through Cigna and Guardian
• PTO (Paid Time Off)
• 401K matching (After 1 year of employment)
• Free photos for friends and family
  
  

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.