Operations Manager
Akron Children's
Date: 13 hours ago
City: Canton, OH
Contract type: Full time
Summary
The Operations Manager is responsible for managing a moderate sized team of non-exempt and exempt direct reports, including at least one supervisor and overseeing the day-to-day operations and financial performance of one to two primary locations, with additional oversight responsibilities for one to two more locations within the region.
Responsibilities
Technical Expertise
FTE: 1.000000
Status: Onsite
The Operations Manager is responsible for managing a moderate sized team of non-exempt and exempt direct reports, including at least one supervisor and overseeing the day-to-day operations and financial performance of one to two primary locations, with additional oversight responsibilities for one to two more locations within the region.
Responsibilities
- Manage day-to-day operations of the office, including scheduling, billing, and medical records management.
- Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
- Monitor and analyze financial performance metrics, including revenue, expenses, and accounts receivable.
- Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
- Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
- Assist the Regional Manager with operational, HR, and quality functions across the region.
- Develop and implement employee engagement initiatives to foster a positive work environment.
- Ensure compliance with company policies, procedures, and safety standards.
- Other duties assigned.
Technical Expertise
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities
- Proficient in financial analysis and budget management.
- Strong analytical and problem-solving skills.
- Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)
- Education: Associates degree required. In lieu of an Associate's degree, minimum four years of experience in healthcare leadership is required. Bachelor's degree preferred.
- Licensure: N/A
- Certification: Certificate in Healthcare Management required within 2 years of the role.
- Years of relevant experience: Minimum 3 years of experience in healthcare leadership required.
FTE: 1.000000
Status: Onsite
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