Operations Manager

The Operations Manager is responsible for overseeing office management, financial performance, project execution, safety compliance, procurement, logistics, service delivery, and overall operational efficiency. This role provides leadership and direction to various departments, ensuring smooth day-to-day operations, strong financial performance, and exceptional customer service.

Essential Duties & Responsibilities include, but are not limited to:

Operations & Strategic Management

• Oversee procurement, logistics, and service delivery.
• Develop and execute strategic operational plans aligning with business objectives.
• Streamline processes, enhance efficiency, and optimize resource allocation.
• Conduct performance evaluations and implement employee development programs.
• Supervise direct reports, including the Project Manager, Runners, and Purchasing team.
• Act as an ERP system expert, ensuring optimal system utilization (Service Titan).
• Address and resolve customer service issues.
• Supervise Project Managers and Estimators for efficient project execution.
• Oversee monthly billing, change orders, and project backlog.
• Review estimates, proposals, and manage financials.
• Lead weekly job meetings and manage scheduling.
• Maintain job costing and financial reporting.
• Track revenue, costs, and profitability.
• Manage expenses for vehicles, tools, inventory, and uniforms.
• Ensure accurate service invoicing and financial oversight.
• Support dispatchers with parts coordination and follow-ups.
  
  

Fleet & Procurement Management

• Plan and coordinate fleet repairs and services.
• Oversee vehicle purchasing and fleet planning.
• Work with the purchasing team to optimize procurement.
• Manage warehouse utilization and confirm product hand-offs.
• Source competitive pricing on inventory items.
  
  

HR & Administrative Liaison

• Assist HR with hiring and staffing needs.
• Conduct payroll reviews for accuracy and compliance.
• Partner with Safety team to ensure compliance
  
  

Qualifications & Skills

• 5-7 years of proven experience in operations, office, or project management, preferably in the HVAC or construction industry.
• Strong leadership skills with the ability to manage multiple teams and priorities.
• Excellent financial acumen with experience in budgeting, cost analysis, and financial reporting.
• Strong organizational and problem-solving skills.
• Proficiency in project management software (e.g., Service Titan) and Microsoft Office Suite.
• Strong customer service and communication skills.
• Knowledge of safety regulations and compliance requirements.
  
  

Continuous

Physical Demands:

• Answer phones and Reading, typing and computer input
• Clarity of vision at both over 20 feet and under 20 inches
• Lifting under and over 40 lbs.
• Stooping, walking, Standing, bending, reaching, pulling and pushing
• Precision Type work
• Able to judge depth, have a good field of vision, and identify and distinguish colors
  
  

Frequent

• Navigate uneven terrain
• Climbing stairs
• Climbing Ladders
• Outside work
• Dusty Environment
• Driving
  
  

Position Type and Expected Hours of Work: This is a full-time 40-hour position. Days and hours of work are Monday through Friday from 7:00 AM to 4:00 PM.

Travel: Position location will be split between Cranston, RI and Fall River, MA offices (60%/40%)

Compensation & Benefits

• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement
  
  

Who We Are

The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.

We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

The RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

The RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.