Online Banking Systems Analyst

TowneBank


Date: 12 hours ago
City: Suffolk, VA
Contract type: Full time
Primary Purpose

The systems analyst is responsible for implementing, maintaining and supporting information systems to meet the business needs of TowneBank.

Essential Responsibilities

  • Deploy, maintain, upgrade and troubleshoot core business applications.
  • Meet and coordinate with designated internal stakeholders to understand business goals and needs.
  • Gain a deep understanding of business applications and how the business units use them.
  • Understand how business applications integrate and depend on one another.
  • Meet and coordinate with external stakeholders to establish strong vendor relationships.
  • Develop and implement maintenance and troubleshooting procedures.
  • Participate in process improvement, user access management, change management, problem management and disaster recovery activities as they relate to assigned applications.
  • Monitor system health and gather system statistics.
  • Maintain system documentation to include application information, diagrams, etc.
  • Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
  • Act as the first line of support for users of business applications.
  • Follow all relevant policies and procedures including Change Management and Project Management.

Specific Duties

  • Ensure the daily operability of systems by monitoring and responding to incidents.
  • Maintain system documentation.
  • Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
  • Other duties as assigned.

Minimum Required Skills & Competencies

  • Bachelor's Degree in Information Technology, Computer Science, Business, or related field with 5 years of professional experience.
  • Ability to understand business goals and needs.
  • Communicating with business and technology leaders, both within and outside the organization.
  • Ability to think critically and be analytical.
  • Experience with online banking platforms, preferably Q2

Desired Skills & Competencies

  • Strong familiarity with the financial services industry and technology concepts

Physical Requirements

  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

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