Onboarding Specialist (Welcome Call Coordinator)_Hiring in Richardson, TX

Kona Medical Consulting is actively looking for an Onboarding Specialist (Welcome Call Coordinator) in Richardson, TX.

Overview

Below are the details of the position:

The Onboarding Specialist plays a key role in the patient experience by serving as the first point of contact after referral acceptance. This position ensures patients feel welcomed, informed, and supported as they begin their journey with our Home Health agency. The role involves conducting structured welcome calls to explain services, confirm details, and answer initial questions, helping to build trust and set the tone for excellent care.

Key Responsibilities

• Make timely welcome phone calls to newly referred patients or their caregivers
• Clearly explain our home health services, what to expect, and next steps
• Verify key information (e.g., patient availability, contact details, primary caregiver, insurance info)
• Address patient or family questions or concerns, escalating when needed
• Document all communication in the EMR or designated platform
• Coordinate with intake, scheduling, and clinical teams to ensure seamless patient onboarding
• Follow up on incomplete or pending intake information
• Maintain excellent customer service and communication standards
  
  

Qualifications

• Prior experience in a healthcare, home health, or patient services role preferred
• Strong communication and phone etiquette skills
• Empathy and professionalism in interacting with seniors and caregivers
• Organized, detail-oriented, and able to work independently
• Basic proficiency in using EMR systems or patient databases
• Bilingual (Spanish/English) is a plus.
  
  

Location: In office: 801 E Campbell rd, ste 350, Richardson, Tx, 75081

Hours: 9:30 - 5:30

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