Onboarding Representative

Our Company:

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology. 

At PracticeTek, you'll have the opportunity to: 

• Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry. 

• Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers. 

• Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care. 

• Build a rewarding career with opportunities for growth and development. 

The RCM Department:

The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially.

The Career Opportunity:

The Onboarding Representative role assists and guides new clients through the setup process for our white glove billing service, CTProBill. This role creates revenue opportunities for the company by providing the clients with integrated options that allow a more seamless billing process and positively impact their revenue stream. The overall objective of this role is to assist the client with tasks required for onboarding, notify them of the next steps, and address any questions or concerns that may arise during the process. 

Areas of Accountability:

The Onboarding Representative has responsibility for the following outcomes:

• The Onboarding Representative will provide a great onboarding experience for new clients with timely feedback, thorough clearinghouse enrollment insights, and great communication skills.

• Our billing team’s ability to service client is dependent on proper system setup, enrollments, and training on processes. The Onboarding Representative will assist with this set-up and guide the clinic through all required steps.

• While quality is key for onboarding, we strive for new clients to be put into production within thirty days of sale, based on the complexity.

Competencies for Success

• Minimum of two (2) years of clearinghouse enrollment or medical billing experience, preferably in Change Healthcare, Waystar, or Trizetto

• Knows and utilizes Salesforce functionality; maintains clean and accurate data

• Has carried a client assignment load of 10+ clinics

• Maintain high standards of integrity and accountability

• Outstanding written and verbal communication skills
  
  
  
  
  

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $31,150-$64,650 for this position.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.