Office Specialist
Caron Treatment Centers
Date: 22 hours ago
City: Delray Beach, FL
Contract type: Full time
Job Details
Description
DUTIES AND RESPONSIBLITIES:
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Description
DUTIES AND RESPONSIBLITIES:
- Responsible for general administrative support to include answering all incoming calls, greeting, and registering patients and visitors, collection of payments, billing and release forms, scheduling patients, scheduling visitors and events.
- Create a positive and supportive environment through active listening. Support patients, families, and referral sources to be directed to the appropriate staff and/or schedule an evaluation/meeting.
- Gather information on incoming calls to determine how to best meet the needs of the caller and direct them to the appropriate staff for follow-up.
- Ensure all calls are handled with professionalism and all call data is tracked.
- Ensure patient records are accurately maintained. Support the clinical team with chart audits.
- Responsible for ensuring all patient pre-admission, admission and discharge and scheduling data is accurate and entered in electronic medical records system.
- Responsible for all patient billing processes, including VOB, patient statements and collections.
- Track and submit weekly data related to call volume, admissions, discharges and census.
- Submit monthly operation reports.
- Manage building/facility issues by serving as primary point of contact. These responsibilities include the following: maintenance, compliance, licensing, etc.
- Support the clinical team with communication to referral sources or other contacts.
- Responsible for opening and closing the office.
- Responsible for bank deposits and reconciliation.
- This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to bend.
- Must be able to lift up to 20 lbs.
- Must be able to climb stairs
- High School diploma or equivalent required
- 2-3 years’ experience working in an administrative capacity or customer service
- Flexible working schedule is required.
- If in recovery, 1-year continuous sobriety preferred.
- Ability to function as part of a self-directed work team.
- Must exercise independent judgment, perform routine tasks with minimal supervision
- Ability to interact professionally with patients, families, referral sources, staff and the general public.
- The ability to type 50-60 words per minute.
- Must possess excellent customer service skills and have a pleasant and inviting phone manner.
- Must be computer literate and familiar with most Microsoft products such as Power Point, Excel, and Word.
- Demonstrate versatility and flexibility in a busy environment.
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