Office Manager - Worcester Client Center

Ascentria Care Alliance


Date: 10 hours ago
City: Worcester, MA
Contract type: Full time
Job Details

Description

Essential Responsibilities:

  • Provide support in understanding paperwork relate to social security benefits and provide advocacy as needed
  • Process all new applications for Organizational Representative Payee
  • Close all accounts in accordance with Social Security guidelines including the proper return of conserved funds
  • Ensure funds from representative payee accounts are used to meet the basic needs of food, shelter, clothing, and medical care
  • Responsible for the disbursement of funds and successful collection of all required paperwork and receipts in accordance with policy and procedures.
  • Collaborates with the program staff to process budget changes timely and accurately
  • Monitor all checking and savings accounts on Individual’s behalf to ensure minimum balances are maintained while also corresponding with Funds Management Training Plans
  • Reports changes in the clients' status to the Social Security Administration (SSA) upon notification of such an event by program staff.
  • Ensures client's account is reconciled and conserved funds forwarded to the SSA in the event the client is no longer receiving services.
  • Works with the Internal Audit and Finance staff to establish and enforce all new representative payee policies and procedures.
  • Works with the Finance staff to research and address account reconciliation questions and variances as needed.
  • Research complex issues and questions and demonstrate problem solving skills
  • Communicates to and provides training to program staff on rep payee issues, as needed.
  • Responds to all inquiries with rep payee information.
  • Ensures that all receipts and disbursements are processed in a timely manner.
  • Creates and delivers all client reports to Social Security on a timely basis.
  • Maintains current on Social Security issues and regulation

Qualifications

  • Bachelor's degree in Accounting, Business Administration, or related. In some cases, experience may be substituted for academic training.
  • Experience with Rep Payee functions is strongly preferred
  • Knowledge of payroll and accounts payable procedures and practices
  • Excellent organizational, time management, analytical, and communication skills required
  • Ability to handle people and situations with diplomacy, compassion and tact
  • Must be able to travel to banking institutions, county offices and SSA offices
  • Valid driver’s license and an acceptable driving record required
  • Ability to work within the Mission of the agency, “we are called to strengthen communities by empowering people to respond to life's challenges.”

Trainings Required

  • Certify in First Aid and CPR within 90 days of employment
  • Ascentria Organizational Orientation
  • Maintain mandatory training certifications and e-Learning certificates, as needed
  • Organizational Rep Payee
  • DDS Regulations concerning management of client funds
  • Maintain mandatory training and certifications as required.

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