NWAM Shift Supervisor

Our Company

Northwest Alarm Monitoring is a UL-Listed, CSAA Five Diamond Certified Central Monitoring Station serving Washington, Oregon, and Idaho. With over 40 years of experience, they specialize in customized residential and commercial security monitoring, including burglar and fire alarm monitoring, AES Intellinet, video surveillance, environmental monitoring, and more.

https://www.nwalarm.com/

Position Summary

Reliable and proactive Shift Supervisor to oversee the operations of our monitoring station during assigned shifts. The Shift Supervisor will ensure that monitoring activities are conducted efficiently and safely, manage staff, and respond to incidents as they arise. This role requires strong leadership, problem-solving skills, and the ability to maintain high standards of operational performance. 

Pay

• $25-$28 per hour
  
  

Work Setting

• Onsite at our Yakima location ( 408 S. 2nd St., Yakima, WA 98901)
  
  

Supervisory Responsibilities

• In this position, you will be supervising a team of around 10 dispatchers.
  
  

Essential Duties And Responsibilities

Supervision & Leadership- 35%

• Supervise and coordinate the daily activities of monitoring staff during assigned shifts.
• Train, mentor, and evaluate staff performance, providing feedback and support as needed.
• Facilitate effective communication among team members and between shifts.
• Assist in scheduling and resource allocation to optimize staff coverage.
• Taking on-call /inclement weather shifts when needed.
  
  

Data Management & Quality Control- 20%

• Data entry training of staff, with implementation of new processes as needed.
• Verification of data entry, functioning as second verification layer (unless staffing permits).
• Act as quality control agent for Data Entry.
• Processing of all Deletion requests, with all associated protocols and safeguards.
• Manages the account number Blocks-book and polices its use.
  
  

Systems & Equipment Oversight- 20%

• Monitor equipment and system performance, addressing any issues that arise promptly.
• Records equipment testing data.
• Records and facilitates testing of generator.
• Coordination of I.T. notifications /updates / maintenance.
  
  

Compliance & Operational Standards- 20%

• Ensure adherence to operational protocols, safety guidelines, and regulatory requirements.
• Accesses audio recording and relevant reports, to ensure the quality of the monitoring services.
  
  

Additional Cross-Departmental Projects- 5%:

• Support and contribute to special initiatives and collaborative projects across departments, as assigned by leadership
  
  

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Education And/or Experience

• High school diploma or equivalent; additional education in management or a related field is preferred. 
• Previous experience in a supervisory role, preferably in a monitoring station or similar environment. 
  
  

Key Competencies And Abilities

• Strong leadership and team management skills. 
• Excellent problem-solving abilities and attention to detail. 
• Proficient in monitoring systems and operational management software. 
• Strong communication skills, both written and verbal. 
  
  

Benefits

• Health, Vision, and Life Insurance premiums paid for by Guardian
• Low-cost Dental Insurance
• 401(k)
• AD&D insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Paid time off that builds with tenure (Year 1 - 88 hours)
• Additional 8 paid holidays
• Tuition reimbursement/PAID Professional Development PTO (24 hours that renews every year!)
  
  

Guardian Security System is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our employees - because great things happen when people feel safe bringing their authentic selves to work. All employment will be based on merit, competence, performance, and business needs.