Mortgage Servicing Head of Cash
Consolidated Analytics
Date: 1 day ago
City: Pontiac, MI
Contract type: Full time
The Head of Cash will oversee all aspects of the cash management and servicing department. This role requires a strategic leader with extensive industry knowledge and a proven track record in managing cash operations within the mortgage servicing sector. The ideal candidate will have strong leadership skills, a detail-oriented approach, and the ability to drive operational efficiency and compliance.
This position requires 100% on-site attendance at our headquarters in Pontiac, MI.
Responsibilities
This position requires 100% on-site attendance at our headquarters in Pontiac, MI.
Responsibilities
- Lead and manage the Cash Servicing team, ensuring high performance and adherence to company and regulatory standards.
- Develop and implement strategies to effectively manage cash operations, including payment processing, escrow management, and reconciliation.
- Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations.
- Collaborate with cross-functional teams, including finance, accounting, compliance, and customer service, to ensure seamless cash servicing operations.
- Monitor and analyze key performance indicators, reporting on the performance of cash operations and identifying areas for improvement.
- Drive continuous improvement initiatives to enhance operational efficiency, accuracy, and overall portfolio performance.
- Serve as the primary point of contact for escalated issues related to cash servicing, providing expert guidance and resolution.
- Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
- Foster a culture of excellence, teamwork, and continuous learning within the Cash Servicing team
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. MBA or advanced degree preferred or a minimum of 10 years of experience in mortgage servicing, with at least 5 years in a senior leadership role managing cash operations or similar portfolios.
- In-depth knowledge of mortgage servicing regulations and cash management practices.
- Proven track record in managing and optimizing cash operations, including payment processing, escrow management, and reconciliation.
- Strong analytical skills and the ability to interpret and act upon complex data and metrics.
- Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
- Proficiency in mortgage servicing software and technology platforms.
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