Mortgage Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for the administration and coordination of all loan processing, loan servicing and/or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area/areas to ensure compliance with various regulators, investor, government and corporate expectations and requirements. Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develops, implement and executes business plans for assigned area(s) of responsibility.

Responsible for the administration and coordination of all loan processing, loan servicing and/or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area/areas to ensure compliance with various regulators, investor, government and corporate expectations and requirements.

Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develop, implements and executes business plans for assigned area(s) of responsibility.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically, six to seven years of business-related experience and one to two years of managerial experience

Preferred Skills/Experience

• Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
• Strong analytical and decision-making skills
• Good organizational and project management skills
• Effective interpersonal, verbal and written communication skills
• Well-developed knowledge of human resources functions
• Effective supervisory and management skills
• Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously
• Lead and manage a team of specialists handling contested mortgage cases, title issues, probate and other legal issues
• Oversee the investigation and resolution of property issues such as municipal violations, demolition notices, and eminent domain actions.
• Collaborate with legal, compliance, and property preservation teams to ensure regulatory adherence.
• Develop and implement workflows, escalation protocols, and performance metrics.
• Serve as the primary point of contact for escalated or high-profile cases.
• Monitor trends and emerging risks in contested property issues and recommend process improvements.
• Train and mentor team members to ensure consistent application of policies and procedures
• Other responsibilities as needed based on the business line need
• This role is not eligible for visa sponsorship or transfer of visa sponsorship.**
• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days**
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.