Mercedes Benz/BMW Service Advisor

Job Summary:

The Mercedes/BMW Service Advisor is a full-time, position. This position is responsible for providing exceptional customer service to Mercedes/BMW vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.

Compensation & Benefits:

This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and vision insurance, 401k, paid time off, and employee discounts.

Responsibilities:

• Greet customers and provide a friendly and welcoming atmosphere
• Listen to customers' concerns and accurately document them
• Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance
• Communicate maintenance or repair recommendations and costs to customers
• Schedule and coordinate service appointments with customers
• Maintain accurate records of services, repairs, and customer interactions
• Manage service technicians' schedules and ensure timely completion of repairs
• Follow up with customers to ensure satisfaction and address any concerns
• Handle customer complaints and escalate as necessary
• Inform customers of additional services or promotions offered by the dealership
• Stay up-to-date on MB/BMW products, services, and promotions
• Maintain a clean and organized service reception area
  
  
  

Requirements:

• High school diploma or equivalent, some college or vocational training preferred
• 1+ years of customer service experience, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Able to work in a fast-paced, team-oriented environment
• Knowledge of Mercedes/BMW vehicles and their service requirements is a plus
• Must be able to stand, walk, and bend for extended periods of time
• Must have a valid driver's license
• Ability to pass a background check and drug screening
  
  
  

EEOC Statement:

Mills Auto Group is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.