Member Relationship Specialist
InTouch Credit Union
Date: 9 hours ago
City: Rochester Hills, MI
Salary:
$22.28
-
$23.51
per hour
Contract type: Full time
Job Type
Full-time
Description
Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.
As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Member Relationship Specialist to join our dynamic Branch Operations team.
Pay Range
Requirements
Full-time
Description
Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.
As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Member Relationship Specialist to join our dynamic Branch Operations team.
Pay Range
- Our ideal candidate will make $22.28 to $23.51 for this role.
- High school degree or equivalent
- A minimum two (2) years of sales and service experience in a retail or financial institution environment, required.
- Experience utilizing digital banking tools required.
Requirements
- Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:45am–12:45pm. Number of Saturdays worked may increase based on business needs.
- Ability to make personal connections, engage with and educate members, ask open-ended questions and use active listening skills to establish trust and build lasting member relationships.
- Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
- Knowledge of digital banking solutions and technology-enabled services.
- Demonstrative experience to meet and exceed sales goals.
- Demonstrate excellent communication skills, both in-person and across digital platforms.
- Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.
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