Member Experience Leader
Anytime Fitness
Date: 9 hours ago
City: Bellingham, WA
Salary:
$18
-
$21
per hour
Contract type: Part time
This is a part time position, 20-30 hours/wk requirement.
The Member Experience Leader (MXL) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXL is responsible for carrying out key functions for operating the gym, which include but are not limited to: a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXL also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.
Duties include but are not limited to:
Welcoming all members and guests
Answering any and all questions and handling member complaints
Conflict resolution while maintaining professionalism
Answering and returning club calls
Giving club tours that are targeted to the needs of our guests through active listening
Completing walk-through of facility every 30 minutes and ensuring club cleanliness
Selling memberships/coaching packages, writing out agreements, and entering new members into multiple systems
Operating club financial system and collecting any balances of past due accounts
Scheduling club tours and Member Onboarding Appointments via phone, email, and text
Organizing and maintaining front office
Cleaning and maintaining private restroom/shower facilities
Completing a daily task list
Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purpose
Coaching and encouraging members in their journey to become the healthiest version of themselves
Maintaining a robust social media presence for the club
Skills required:
Excellent phone/verbal and written communication skills
Must be quick and accurate with numbers
Ability to follow directions well
Ability to work well independently and with a team
Must have a positive and collaborative mindset
Outgoing with the ability to quickly connect with people
The Member Experience Leader (MXL) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXL is responsible for carrying out key functions for operating the gym, which include but are not limited to: a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXL also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.
Duties include but are not limited to:
Welcoming all members and guests
Answering any and all questions and handling member complaints
Conflict resolution while maintaining professionalism
Answering and returning club calls
Giving club tours that are targeted to the needs of our guests through active listening
Completing walk-through of facility every 30 minutes and ensuring club cleanliness
Selling memberships/coaching packages, writing out agreements, and entering new members into multiple systems
Operating club financial system and collecting any balances of past due accounts
Scheduling club tours and Member Onboarding Appointments via phone, email, and text
Organizing and maintaining front office
Cleaning and maintaining private restroom/shower facilities
Completing a daily task list
Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purpose
Coaching and encouraging members in their journey to become the healthiest version of themselves
Maintaining a robust social media presence for the club
Skills required:
Excellent phone/verbal and written communication skills
Must be quick and accurate with numbers
Ability to follow directions well
Ability to work well independently and with a team
Must have a positive and collaborative mindset
Outgoing with the ability to quickly connect with people
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