Medical - Integrated Practice Manager III

MHC Healthcare is seeking an Integrated Practice Manager III to join the Business Operations team at the MHC Main location, located in Marana, AZ. The Integrated Practice Manager III (IPM III) has on-site responsibility for all aspects of the daily operations of multiple, large-scale, multi-service, integrated health centers, including planning, implementing, evaluating, and managing healthcare delivery models, programs and operations. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 13 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Associate degree
• 5 years’ experience in a management position
• 5 years’ experience in healthcare
• May require Fingerprint Clearance Card through the Arizona Department of Public Safety, depending on services provided by assigned Health Center (may be obtained upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MHC
  
  

The following qualifications are preferred:

• Bachelor's degree in Health Services Administration or related field
• Experience in a management position in the healthcare field
  
  

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibility:

• Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.
  
  

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Ability to meet and work effectively with patients, associates, and the general public.
• Thorough knowledge of clinical office operations, including front and back office procedures.
• Ability to collaborate with clinical and operational departments for successful support of health center mission.
• Ability to independently resolve health center issues and implement timely decisions and resolutions within the scope of responsibility.
• Thorough knowledge and experience in budget preparation and ability to develop and manage complex operating budget requirements.
• Proficient in the use of computers and Microsoft products with ability to support and teach others.
• Ability to work independently, performing a wide variety of assignments requiring independent judgment.
• Ability to provide effective mentorship, training, and support to staff and Practice Managers.
• Cultural competence in working with people from various cultural backgrounds and multiple healthcare specialties.
• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Proven effective leadership with demonstrated ability to effectively direct, delegate, motivate, and build high-performing, collaborative teams.
• Medical terminology fluency.
• General familiarity with project management principles.
  
  

Duties and Responsibilities:

• Manages overall operations for assigned health centers and programs in a professional manner, typically with both direct and indirect responsibility for integrated services provided by approximately 30 staff, with approximately 10 of them being licensed clinicians.
• Ensures appropriate standards of patient care and compliance are met.
• Actively collaborates with leadership in developing annual operations budgets, including providing assistance with defining the business case for requested investments, and maintains appropriate fiscal controls to ensure the viability of programs.
• Maintains healthcare facility operations by initiating, coordinating, and enforcing policies and procedures.
• Uses available statistics, tools, and resources to gauge health center performance against budget, operating plans, and standards and applies results to develop required changes in daily operating procedures to meet desired outcomes.
• Complies with Federal, State, and local legal requirements by studying existing legislation, new legislation, and anticipated future legislation.
• Represents MHC by promoting programs and contributing to community programs.
• Ensures the delivery of quality patient care services by identifying markets, establishing standards, and developing team building among healthcare professional, nursing, and administrative staff.
• Ensures staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, and evaluating job performance.
• Selects and maintains qualified personnel on the health center team, including assisting with the interview and selection process for Practice Managers.
• Develops staff by providing mentorship, information, education opportunities, and experiential growth opportunities.
• Partners with other MHC Departments to develop and provide training and assessment as required.
• Develops and provides training for new Practice Managers and acts as a mentor and subject-matter expert.
• Develops skills as a Superuser of the MHC Electronic Medical Records (EMR) system and provides training and assessment to all levels of personnel in the health centers.
• Uses all available tools to enhance performance and ensure continued growth of the health centers.
• Interacts with MHC facilities maintenance or outside vendors to maintain safe and functional facilities, including timely initiation and follow-up for service requests and immediately addressing any safety issues that arise related to building renovations or required repairs.
• Ensures proper safety and function of equipment through oversight of equipment maintenance and planning and controlling space allocations, building additions, service expansions, and equipment purchasing.
• Maintains cooperative relationships among the team members by communicating information, responding to requests, building rapport, and leading or participating in problem-solving activities.
• Manages clinician scheduling to include schedule development, maintenance, and monitoring for appropriate usage.
• Works directly with clinicians and support staff to streamline patient scheduling and enhance patient satisfaction by providing ongoing training and guidance.
• Partners with clinicians to meet charting and desktop completion timelines.
• Ensures security of the health centers by managing building access (keys, alarm codes) and following established security protocols regarding responding to building alarms.
• Ensures education, training, and credentialing of staff is completed as required and maintains current and accurate employee site files.
• Functions as the main point of contact for third-party regulatory or accreditation agencies.
• Carries out tasks in support of project management as assigned by Operations leadership.
• Acts as a covering IPM/Practice Manager (PM) for other health centers to ensure continuation of daily operations in the absence of the regularly assigned PM/IPM, or due to position vacancies.
  
  

Benefits: - Regular Staff

MHC Healthcare’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)
  
  

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.