Manager, Prosthetics & Orthotics (P&O) and Durable Medical Equipment - Twin Cities Orthopedics

The Manager of Prosthetics & Orthotics (P&O) and Durable Medical Equipment (DME) position is responsible for overseeing all aspects of Prosthetics and Orthotics as well as Durable Medical Equipment, across Twin Cities Orthopedics. Responsibilities for this position include daily leadership and oversight of the P & O clinicians, technicians and assistants; operations; reimbursement, business strategy and consultation. This position requires a strong understanding of products classified as DME, industry regulation, and healthcare reimbursement. In addition, this position requires clinical knowledge and understanding that is typically obtained through certification and specialized training. This position does allow for a P & O licensed Practitioner to also provide patient care, however, is not a requirement.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Develop and implement strategic plans to achieve organization goals, including revenue targets, patient satisfaction, and operational efficiency.
• Effectively recruit, train, manage and retain employees.
• Conduct annual reviews of direct reports, including determination of any relevant compensation adjustments.
• Complete all payroll processes as needed in the payroll system including time off requests, job changes, department transfers, terminations, and working with HR for leave of absences.
• Conduct frequent, timely and appropriate communications with employees through meetings and one-on-one sessions, actively participate in meetings and other communication processes, share information with others in a timely manner, accurately and completely.
• Oversee daily operations, including order/referral processing, inventory management, delivery and reimbursement practices.
• Monitor and analyze financial performance and report on productivity, expenses, and operational performance to key stakeholders.
• Contribute to business development, marketing strategies, and service expansion opportunities across the organization.
• Consistently deliver on key performance indicators (KPI’s): Compliance – User onboarding, training and workflow along with regulatory, coding and Physician documentation; Visits – completion, accuracy and collection rate; Denial tracking and workflow adjustments.
• Oversee visits requiring Prior Authorization (PA), track billing and fee schedules and assist in developing provider protocols.
• Build and maintain strong relationships with key referral sources, Revenue Cycle, and Supply Chain.
• Work closely with orthopedic physicians and care teams to implement and deliver quality assurance programs to promote a high standard of patient care and satisfaction.
• Attend monthly Clinic Operations Meetings with TCO clinic leaders.
• Train incoming staff clinicians to provide patient and family instruction regarding the goals, benefits, and drawbacks of treatment as well as the use, care and function of all devices rendered.
• Ensure excellent and cost-effective delivery of all care provided by Prosthetics & Orthotics clinicians.
• Train staff to maintain proper medical records and dictation on all assigned patients and work to upgrade the EMR system to better facilitate Prosthetics & Orthotics documentation.
• Oversee staffing efforts to submit accurate billing sheets on a daily basis.
• Assist in the development and maintenance of solid referral networks internally and externally.
• Maintain a focus on patient expectations, ensuring the provision of excellent service.
• Ensure compliance with all applicable laws, regulations, company policies/procedures, and business ethics. Maintain awareness of DMEPOS regulatory, technological, and market trends.
• Demonstrate the ability to manage an effective team by contributing to the development of cohesive relationships and department communication.
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• If a Practitioner:
• Provide and oversee comprehensive evaluation and treatment services to assist in the achievement of optimum function, prevention of disability, and desired cosmetics.
• Responsible for the design and repair of orthotic and prosthetic devices to ensure the proper fit, function, and comfort to our patients.
• Any and all other duties as assigned.
  

Education And Experience Requirements

• Bachelor’s degree or higher preferable in Business Administration or similar field, including training from an accredited program in Prosthetics and Orthotics.
• Three to five years relevant clinical experience preferred.
• Three to five years of background in business administration, leadership, DME and/or similar and relevant field experience.
• Knowledge of all applicable DMEPOS rules and regulations.
• Strong interpersonal and communication skills.
• Demonstrated clinical ability to treat a wide variety of patient ages and diagnoses.
• Maintain current certification to practice as a Certified Prosthetist or Orthotist.
• Professional membership in the American Orthotic and Prosthetic Association or related organization preferred.
  
  

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
  
  

Essential Requirements

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
  
  

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively
  
  

Environmental Conditions

• Clinic setting
  
  

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
  
  

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