Manager, Operations Projects & Standards

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Title: Operations Project and Standards Manager

Location: Norfolk, Virginia, or Dallas, TX Corporate Office

JOB SUMMARY:

As the Manager of Project Implementation and Operational Standards, you will play a crucial role in ensuring the successful execution of projects while maintaining high operational standards across the organization. This position requires keen attention to detail, strong leadership and organizational skills, the ability to manage multiple projects simultaneously, and a deep understanding of operational processes to drive efficiency and excellence.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Develop and manage detailed project plans, including timelines, milestones, and resource allocation.
• Lead cross-functional teams in the planning, execution, and completion of operational projects, ensuring adherence to timelines, budgets, and quality standards. Projects could include pilots and implementation of current system enhancements with new functionality, as well as new systems or services.
• Monitor project progress and performance, identifying risks and implementing mitigation strategies as necessary to ensure successful project delivery.
• Serve as a liaison between project teams and senior management, providing regular updates on project status, key milestones, risks, and recommended modifications/corrections when applicable.
• Act as the System Administrator for Harbor Group’s SOP website (Policy Partner)
• Develop and maintain company standards, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Conduct regular reviews and updates of existing standards.
• Independently conduct regular audits and assessments, as well as collaborate with department heads and stakeholders, to evaluate validity and compliance with established standards and procedures to identify areas for improvement, recommend improvement option(s) and/or strategies for improvement, and implement solution for improvement and/or corrective actions as needed.
• Develop and distribute clear communication for new or updated standards and procedures, ensuring understanding and to assist operation teams in enforcing compliance across the organization.
• Stay informed about industry trends, regulatory changes, and best practices related to operational standards and project management and incorporate relevant knowledge into company practices.
• Foster a culture of continuous improvement by encouraging feedback, implementing process enhancements, and promoting innovation in standards and project management practices.
• Respond promptly to user helpdesk requests and resolve issues. Business Services helpdesk requests will include requests for changes to HGSOPs and other support requests for operations support.
  
  

MINIMUM REQUIREMENTS:

To excel in this role, an individual must satisfactorily execute each essential duty. The qualifications outlined below reflect the necessary knowledge, skills, and abilities. Reasonable accommodation may be provided to enable individuals with disabilities to fulfill essential functions.

• Bachelor's degree in business administration, operations management, or related field.
• 3 to 5 years proven experience in managing implementations of projects, with a focus on operational projects.
• Strong knowledge of standards development and implementation.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels.
• Analytical mindset with the ability to identify problems, develop solutions, and make data-driven decisions.
• Proficiency in project management software and tools, such as Microsoft Planner. Relevant certifications such as PMP (Project Management Professional) or Six Sigma are a plus.
  
  

The Manager, Project Implementation and Operational Standards plays a critical role in ensuring operational excellence and driving continuous improvement within the organization. This position offers an opportunity to make a significant impact by establishing and maintaining high standards of performance and delivering successful outcomes for key projects.

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement
  
  

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Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.