Manager of Community Building & Engagement

Dwelling Place


Date: 2 days ago
City: Grand Rapids, MI
Contract type: Full time
Description

Essential Duties and Responsibilities:

  • Identify and implement key partnerships that support the successful implementation of CB&E goals
  • Support the ongoing process of department innovation by working with key staff, business stakeholders, and community leaders
  • Facilitate regular community meetings and programs to foster relationship-building, and collaboration, and promote equitable services in neighborhoods served by Dwelling Place. Including:
  • Affordable Housing Advocacy Programs
  • Coordination of community input into Dwelling Place property renovations/developments
  • Oversee communications between CB&E and other Dwelling Place Departments, and promote the work of the CB &E Department within the neighborhoods we serve.
  • Lead and facilitate CB&E team building & process improvement-based workshops to drive ideas and solutions.
  • Manage some AmeriCorps VISTA, Dwelling Place staff & interns.
  • Oversee the successful use of the CRM for tracking departmental goals consistently & efficiently to better client and stakeholder management.
  • Identify and deliver service improvement by implementing process methodologies and the application of innovative thinking.
  • Assist in reviewing and evaluating engagement systems and activities and make enhancements to improve effectiveness. Track and report the progress of the Community Building and Engagement program to community members, staff, and board members.
  • Acts in the Director of CB&E’s absence to complete required functions
  • Some grant writing, and other duties as needed

Supervisory Responsibilities: This job has supervisory responsibilities

Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others.
  • Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience Bachelor's degree and one or more years related experience and/or training.
  • Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Excel; Outlook; and Word.
  • Professional Licenses, Certificates, Registrations Valid Michigan Driver’s License; Proof of licensure if BSW or MSW
  • Other Skills and Abilities Must have mental health and substance abuse knowledge and or experience.
  • Other Qualifications Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position.
  • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds.
  • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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