Manager-Business Development (Atlanta/Alabama)

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Objective

The Field Strategic Expansion Manager sits within a geographical territory and is responsible for face-to-face business development and management of high revenue, low charge volume existing customers. This position proactively reaches out to customers to uncover opportunities, identify new product opportunities better suited for customer needs and establish American Express as the primary relationship. This is a field-based role in which in person engagement through face-to-face interactions is required with prospects/clients.

Job Responsibilities

Planning (10 – 20% of time)

Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, no self-prospecting

All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs.

Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clients.

Portfolio management (10 – 20% of time)

Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects

Answer customer inquiries and bring in technical sales and product specialists to support technical implementation

Client solution (20 – 30% of time)

Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement

Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)

Negotiate and close (20 – 30% of time)

Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions

Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume

Compliance (100% of time)

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Knowledge, Skills, Attributes, And Experience

Knowledge and Skills

Portfolio management

Manages a portfolio of customers, leveraging client data/analytics to plan and prioritize activities within large accounts

Consultative selling

Effectively identifies client needs to configure solutions that address client requirements and deliver value

Closing

Overcomes objections and resistance to proposed solutions with key client decision makers

Influence & persuasion

Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

Demonstrating value

Proactively and consistently demonstrates the value of partnering with American Express

Results focus

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

High learning agility

Intellectually curious

Collaborative and growth mindset

Personal accountability

Compliance focused

Experience

Bachelor's degree preferred

Excellent sales experience, 5 - 7 years minimum

Experience partnering with clients across various markets / industries

Experience in a highly-regulated industry

Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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