lounge and beverage manager

Summary of Position:

The Lounge Manager assists the General Manager (GM) in overseeing lounge operations, ensuring that corporate standards of service are upheld.

Duties & Responsibilities, including but not limited:

Lounge Presence:

• Serve as the primary presence at the lounge host stand and circulate throughout the lounge and balconies.
• Maintain constant communication with servers, captains, and guests during service.
  
  

Guest Interaction:

• Escort guests to tables during lunch and dinner services, adhering to seating standards such as introducing
  
  

menus and assisting guests with seating.

• Greet and escort guests with a professional and positive attitude, ensuring their comfort from the start.
  
  

Reservation and Seating Management:

• Proficiently use OpenTable for both front-of-house and back-end features.
• Ensure the flow of guests within the restaurant, following seating protocols and greeting guests promptly upon
  
  

arrival.

Beverage Management:

• You will have control over the beverage program with ordering of both wine and spirits.
• You will work to maintain a secure storage room and ensure that the bars are in health department compliance.
• Beverage knowledge is important for this role.
• You will be responsible for month end inventory.
  
  

Operational Knowledge:

• Fully understand the functions of OpenTable and Silverware systems.
• Be knowledgeable of all front-of-house roles, including hostess, bartender, and cocktail preparation and service
  
  

steps.

• Possess comprehensive menu knowledge and be capable of performing all roles if necessary, such as answering
  
  

phones, making reservations, bussing tables, waiting on tables, and making drinks.

Team Management:

• Supervise the front-of-house team, ensuring they adhere to their responsibilities and maintain high standards
  
  

of guest care.

• Monitor and assist with table clearing, resetting, and sanitation protocols.
  
  

Liaison Duties:

• Act as the liaison between kitchen and floor staff, assisting with special requests and menu updates.
• Coach the service team to improve performance.
  
  

Ambiance Maintenance:

• Maintain the restaurant's ambiance, including lighting, music, cleanliness, and hygiene.
• Ensure the appropriate volume and type of music are played, and lighting is suitable.
  
  

Guest Relations:

• Proactively address guest queries and complaints, ensuring a constant presence on the floor.
• Advise guests on menu and beverage choices through a thorough understanding of each item.
  
  

Pre-Shift and Transition:

• Be present during shift transitions and, if necessary, conduct the pre-shift meeting and complete the DUB notes.
• Open and close the restaurant effectively, performing comprehensive walkthroughs at the beginning and end
  
  

of each shift.

Administrative Support:

• Assist the Assistant General Manager (AGM) and GM as needed.
• Have a working knowledge of HotSchedules and write accurate schedules reflecting business volume.
  
  

Team Development:

• Continuously coach and develop team members.
• Assist in the interview process for new candidates, with final hiring decisions made by the GM and AGM.
  
  

Decision-Making:

• Make decisions that benefit the overall health and performance of the restaurant.
  
  

More detail about Le Colonial - Delray Beach part of Le Colonial, please visit https://culinaryagents.com/entities/486904-Le-Colonial---Delray-Beach